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Cannot Paste a Screenshot into Captivate 11.5.1.499

Community Beginner ,
Nov 21, 2019

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As above - if I do a screenshot of application window I cannot paste it into Captivate.

I *can* paste it into FireWorks, PowerPoint etc.  

Why is this please?  What can I do about it?


Cheers

Dave

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Editing, Import export

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Cannot Paste a Screenshot into Captivate 11.5.1.499

Community Beginner ,
Nov 21, 2019

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As above - if I do a screenshot of application window I cannot paste it into Captivate.

I *can* paste it into FireWorks, PowerPoint etc.  

Why is this please?  What can I do about it?


Cheers

Dave

TOPICS
Editing, Import export

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134

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Nov 21, 2019 0
Most Valuable Participant ,
Nov 21, 2019

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What is the format of the screenshot: JPEG,GIF,.... ? Import it into Captivate's library and drag it on a slide.

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Nov 21, 2019 0
Community Beginner ,
Nov 21, 2019

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Hi Lilybiri, thanks for a quick reply

Not a clue what format it is in as it is a screenshot (Windows) - Alt-Print Screen and paste should work shouldn't it?  It used to.
I don't want to save the images if I can avoid it.

Cheers

 

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Nov 21, 2019 0
Most Valuable Participant ,
Nov 21, 2019

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I avoid copy/paste between applications as the pest. Paste it into Fireworks and save that image please. To have the best result in Captivate for a bitmap image you need to have it in the exact resolution you need, which you can do in Fireworks. Use JPEG or PNG as output format.

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Nov 21, 2019 0
Community Beginner ,
Nov 21, 2019

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I appreciate some people might want to avoid this but I want to do it - is there a technical reason why this might not be working?

It used to when I started using Captivate earlier this year.  It also works in absolutely every other piece of software.

Thanks


Dave

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Nov 21, 2019 0
Most Valuable Participant ,
Nov 21, 2019

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Will not explain all the issues and loss of working hours I had when using the Windows clipboard in my long career. 

Maybe try to clear the cache and clean the preferences, have no idea why it used to work and is not working now since I would never do this copy/paste. It may even be a change in a recent update of Windows preventing this.

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Nov 21, 2019 1
Contributor ,
Nov 25, 2019

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Did you try a simple restart of Captivate?  I have found on countless occassions, Captivate seems to loose the ability to paste to the stage, variables and javascript window......It is always rectified by saving everything, completely closing Captivate and then reopening.

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Nov 25, 2019 0