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Captivate 11.5/MacOS 10.14.5 - Hypertext buttons disappeared

Advocate ,
Jul 28, 2019

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Hi Community

I'm still a newbie to Captivate, though I've managed two projects so far. Now in project number two I used a couple of times hyperlinks in text captions. So far so good. But now the buttons to either insert or modify and delete hyperlinks have disappeared. See the screenshot below:

Screenshot 2019-07-28 at 02.14.29.png

The hyperlink " Industry segments table " is selected in this case. Below the bar I added two red circles where normally the buttons should be: Modify hyperlink and delete hyperlink. In my project they where always present until I started yesterday to use a highlight color for those links.  Now the buttons are gone. not sure if there's a connection.

I tried Lilibiri's advice from this thread: Re: Hyperlink button disappeared

  • Clear the cache (Captivate Preferences)
  • Clean preferences (with Applications/Adobe Captivate/utils/CleanPreferencesMac)

After the second measure Captivate started like a fresh installation with i.e. no files under Recent, but the Hyperlink buttons remain vanished.

I wonder when I did the clean preferences thing, the terminal show this:

Screenshot 2019-07-28 at 12.54.48.png

I got a little worried about line 2 starting with UNKNOWN: Was it just a coincidence that I was logged out of my CC account, which indeed and surprisingly I was, or is there a connection to my problem. There is a multitude of other weird things going on with Captivate. For example I have a 16 colours ASE palette which I append with the Swatch Manager to the standard swatches. Everytime I close and open Captivate and open my project file, those appended swatches are lost and I have do it all again and again and ... The same happens with gradients which I added to Custom Gradients in my project, they are gone after quitting and reopening CP and the project.

What's going on, who can help me?

Klaus

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Captivate 11.5/MacOS 10.14.5 - Hypertext buttons disappeared

Advocate ,
Jul 28, 2019

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Hi Community

I'm still a newbie to Captivate, though I've managed two projects so far. Now in project number two I used a couple of times hyperlinks in text captions. So far so good. But now the buttons to either insert or modify and delete hyperlinks have disappeared. See the screenshot below:

Screenshot 2019-07-28 at 02.14.29.png

The hyperlink " Industry segments table " is selected in this case. Below the bar I added two red circles where normally the buttons should be: Modify hyperlink and delete hyperlink. In my project they where always present until I started yesterday to use a highlight color for those links.  Now the buttons are gone. not sure if there's a connection.

I tried Lilibiri's advice from this thread: Re: Hyperlink button disappeared

  • Clear the cache (Captivate Preferences)
  • Clean preferences (with Applications/Adobe Captivate/utils/CleanPreferencesMac)

After the second measure Captivate started like a fresh installation with i.e. no files under Recent, but the Hyperlink buttons remain vanished.

I wonder when I did the clean preferences thing, the terminal show this:

Screenshot 2019-07-28 at 12.54.48.png

I got a little worried about line 2 starting with UNKNOWN: Was it just a coincidence that I was logged out of my CC account, which indeed and surprisingly I was, or is there a connection to my problem. There is a multitude of other weird things going on with Captivate. For example I have a 16 colours ASE palette which I append with the Swatch Manager to the standard swatches. Everytime I close and open Captivate and open my project file, those appended swatches are lost and I have do it all again and again and ... The same happens with gradients which I added to Custom Gradients in my project, they are gone after quitting and reopening CP and the project.

What's going on, who can help me?

Klaus

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Jul 28, 2019 0
Most Valuable Participant ,
Jul 28, 2019

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I am a Win user, but would recommend to Clear the Cache and the Preferences.

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Jul 28, 2019 0
Advocate ,
Jul 29, 2019

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Hi Lilibiri,

nope, that didn't help. I sorted it by creating a brandnew responsive (fluid boxes) project and there the buttons were back. Then going back to my project file, the buttons were back there as well.

cheers, Klaus

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Jul 29, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Jul 29, 2019

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OK, thanks for giving feedback. Mac users seem to have weird problems.

You need to be logged in the CC app, because of the needed access to Adobe fonts. I keep that app always open while working in Captivate.

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