Captivate 2017 animations not working in Firefox anymore

[torleifd3359920]

One of the animations which fails in Firefox starts with a vertical text animation effect, but other kinds of animations fail too. Also, the audio is missing in the ones who fail. Anyone who knows why? They render perfectly in Chrome and Edge.

They are published as scalable/responsive content in html5, and have all worked until recently.

[Lilybiri]

Are you really talking about imported animations (OAM or GIF) or are you talking about Effects applied to objects in Captivate?

Can you check the exact version number, should be 10.0.1.299..

[torleifd3359920]

The animations are Captivate-effects, not imported ones. Not sure which version number they are produced in, the project.txt says generatorVersion 8.0.1... guess this only identifies that Captivate 8.0.1 was used? Is this any help?

[Lilybiri]

Oops.... lot has changed to effects since version 8.  But it is strange that it works on other browsers.

Did you check the version number for CP2017?

[torleifd3359920]

Okay, now I get it. Some local Captivate 8 project files mislead me, my question is entirely related to CP2017. I have no exact version, but the project.txt states generatorVersion 10.0.0. Is this enough?

How often is it normally necessary to regenerate the projects in order to support the most recent browsers? I would expect the browsers to be backward compatible....

[Lilybiri]

Version number can be checked (like in most applications) under Help, About Captivate. It looks like you are still on the first release which is no longer authorized. You should upgrade to 10.0.1.299.

[torlefid51772344]

I see. But regarding Chrome and Firefox this version requires

• Chrome 67 (or later)
• FireFox 60 (or later),

right? Our customers are mainly schools, and very often they have quite old browsers (from 2013/14 or even older). What would be the recommended action in our case?

We currently have no subscription, as we produce new Captivate content very rarely.

[RodWard]

Even if the schools are on old browsers, you should NOT be still creating Flash-based content.

Any browser of that vintage should still be able to use HTML5.  Your issue is more likely to be related to the fact that your school's web server or LMS server will need to allow JSON files to deliver the content.

[torleifd3359920]

Its html5 content and the animations fail using the latest Firefox.

[RodWard]

So we are definitely talking about HTML5 content delivered from a web server here, right?  Not HTML5 output played locally from a hard drive?

[torleifd3359920]

Yup. Server to client.

[RodWard]

WEB server or LAN server?

[torleifd3359920]

Web server.

[Lilybiri]

Rod, animation plays in Chrome, Edge but not in Firefox. I suppose that means it is not JSON support lacking....

[Lilybiri]

I would give it a try anyway (update). If schools are using very old IE browser, they'll never be able to see a lot of functionality of HTML5 courses. Was already afraid that you were publishing to SWF but that is not the case, as I read one of your recent answers.

[torleifd3359920]

I chose to install CP2019, and upgrade the projects. Maybe installing CP2017 ver. 10.0.1.299 would solve the problem too, that remains unanswered (and sounds like a shorter-term solution).