Highlighted

Captivate 2017 CC text dissapearing after the first set of text

Explorer ,
Feb 14, 2019

Copy link to clipboard

Copied

Using captivate's closed captioning, I am having a problem with multiple pages that after the first set of text when the CC is supposed to go to the second set the CC box goes blank until you close and reopen the CC box.

I am trying to avoid a total rebuild if possible.

Any advice or theories are welcome.

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Can you check the full version number? Should be 10.0.1.285

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Captivate 2017 CC text dissapearing after the first set of text

Explorer ,
Feb 14, 2019

Copy link to clipboard

Copied

Using captivate's closed captioning, I am having a problem with multiple pages that after the first set of text when the CC is supposed to go to the second set the CC box goes blank until you close and reopen the CC box.

I am trying to avoid a total rebuild if possible.

Any advice or theories are welcome.

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Can you check the full version number? Should be 10.0.1.285

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 14, 2019

Copy link to clipboard

Copied

Can you check the full version number? Should be 10.0.1.285

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Feb 14, 2019

Copy link to clipboard

Copied

10.0.0.192 is what I have currently but we don't want to update because the client doesn't want the required play page.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Feb 14, 2019

Copy link to clipboard

Copied

Fine, tell your client that their learners should NEVER upgrade browsers nor use Chrome.

And you'll have to cope with the bugs, one of them was linked to CC.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Feb 14, 2019

Copy link to clipboard

Copied

So I should take that as this is a know issue for previous versions? That's an acceptable answer if so. We will just have to rebuild with a better way to do Closed Captioning.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Lilybiri LATEST
Most Valuable Participant ,
Feb 14, 2019

Copy link to clipboard

Copied

There were issues on the firsst release with the new CC feature, indeed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Captivate User Guide
New Group