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Captivate 2019 11.5.0 update issues

New Here ,
Jun 13, 2019

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I have been trying to run the update that keeps coming up in my Captivate 2019 (11.5.0).  After following the instructions given, it gets to 90% and stops.  Because it will not update, now Captivate 2019 is removed from my computer (twice now).  Adobe tells me to contact my system administrator - problem: Our IT Department has no idea why this is happening and it took a day and a half to get Captivate 2019 reloaded on my work computer!

What gives Adobe?!  Since you won't let me contact you and our IT Department can't contact you this is the only way I know to get the message out there...

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Captivate 2019 11.5.0 update issues

New Here ,
Jun 13, 2019

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I have been trying to run the update that keeps coming up in my Captivate 2019 (11.5.0).  After following the instructions given, it gets to 90% and stops.  Because it will not update, now Captivate 2019 is removed from my computer (twice now).  Adobe tells me to contact my system administrator - problem: Our IT Department has no idea why this is happening and it took a day and a half to get Captivate 2019 reloaded on my work computer!

What gives Adobe?!  Since you won't let me contact you and our IT Department can't contact you this is the only way I know to get the message out there...

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Installation and licensing

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791

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Adobe Community Professional ,
Jun 13, 2019

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Happened to me to on my home computer. Had to re-install 2019 and ran the update again, which worked. Was  talking to a client yesterday and they cannot get it to install either.

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Community Beginner ,
Jun 13, 2019

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I am having the same problem. Tried installing and got 184 error message saying to reboot computer and try again. After reboot, I am no longer able to open Captivate at all getting a series of error messages. I am not impressed since this is the only program that I have had issues updating.

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Most Valuable Participant ,
Jun 14, 2019

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Download the installation files again. Make sure that you are logged in the CC app, because your account needs to be verified for the Typekit integration. Do not forget to run the CleanPreferences… file from 'utils' before reinstalling. You may need to delete the Layouts as well in Public Documents (for Windows).

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New Here ,
Jun 14, 2019

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Thank you for the information!  I will let our IT Department know about your advice.

FYI: We have never been able to pull Captivate 2019 or previous versions from CC.  It has always been downloaded separately; not sure why, but the Captivate does not show up in CC.  Might be an issue with how our network is set up in the company???

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Most Valuable Participant ,
Jun 14, 2019

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Captivate is NOT part of CC, but you need to open CC app to be able to use

Adobe fonts in Captivate.

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Community Beginner ,
Jun 21, 2019

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Tried to install the update with my IT rep on the line. Stops at 72%. Tried multiple times.

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Most Valuable Participant ,
Jun 21, 2019

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Did you clean Preferences before install?

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Community Beginner ,
Jun 21, 2019

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yes

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New Here ,
Jun 21, 2019

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All,

Just went through the update process with my Adobe Admin.

Once you start the update process - close Captivate and let the updater run. Update ran successfully.

This step would have been nice to know in the instructions for downloading the update...just saying.

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Community Beginner ,
Jun 21, 2019

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Did that still stops at 72%

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