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Captivate 2019 360 video super slow on server

Community Beginner ,
Sep 20, 2018

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I'm testing out using 360 video in the demo of Captivate 2019 and I've loaded my published VR project onto a server for testing. The videos play super slowly, and even stall after 5-10 seconds.

My video files are over 100 MB, so I'm sure that has something to do with the issue, but I would think the player would preload the files. Has anyone had these kinds of issues too?

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Captivate 2019 360 video super slow on server

Community Beginner ,
Sep 20, 2018

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I'm testing out using 360 video in the demo of Captivate 2019 and I've loaded my published VR project onto a server for testing. The videos play super slowly, and even stall after 5-10 seconds.

My video files are over 100 MB, so I'm sure that has something to do with the issue, but I would think the player would preload the files. Has anyone had these kinds of issues too?

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Community Beginner ,
Sep 20, 2018

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I'm watching videos supplied to me by Adobe and I am experiencing what you are describing.

Up until now I assumed it was because I have a crappy laptop and wifi connection.

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New Here ,
Sep 20, 2018

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I am having same problem. It seems like Captivate AR is not ready for show time. 

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Community Beginner ,
Sep 22, 2018

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Thanks both for responding. I'd like to hear from Adobe on this.

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Guide ,
Sep 23, 2018

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Can you play the videos from your server, directly, outside of the project?

Do they perform the same way?

Video is bandwidth-intensive, especially large files. If the server does not actively support video streaming, your video only plays at the speed the download can handle.

Flash had a decent preload system. HTML does not yet (that i'm aware of). You're going to be pretty dependent on bandwidth and server capabilities for any decent performance.

(this is not any sort of official Adobe response )

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Community Beginner ,
Sep 24, 2018

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They actually play a bit better on their own than in the Captivate player. One issue I notice with the Captivate player is that, if there is a hiccup in the video, the timeline still plays. So even if the user waits for the video to catch up, the timeline will finish before the video does, unless they manually hit the pause button.

Does Captivate VR support streaming video files?

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Guide ,
Sep 24, 2018

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I don't think Adobe has improved Captivate's built-in support for streaming since moving away from Flash Video. There's a discussion here from a couple years ago but that was limited to (iirc) FLV.

More recently when I've needed streaming video in a CP project, I've used the Web Object to load the actual video URL from our streaming server...but yeah, the timeline is still not interlaced with the performance at all. If the video pauses, the timeline has no idea and keeps playing. Fortunately, with the streaming server, such interruptions are rare.

You could try a similar approach by possibly uploading the video to a private YouTube channel and use CP's YouTube widget and see if performance is at least better...but that won't resolve the lack of sync between it and the CP timeline

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Explorer ,
Jun 19, 2019

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I would suggest compressing your videos down a bit more. One SUPER easy way to do this is to upload them to Vimeo, then download the compressed version they create. Vimeo has the BEST video compression settings I have ever witnessed - and they're consistently great visual quality AND an awesome size reduction.

Here is a decent example from my own account. Original size is at the bottom, their version is just above that (1280X720)

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Most Valuable Participant ,
Jun 19, 2019

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360Video on VImeo????

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Explorer ,
Jun 19, 2019

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YESSS!!! Are you my personal troll or what? Seriously, do you listen to yourself before you write stuff down? Or is this some hazing ritual for "n00bs" like me?

HTML5 online video player with 4K HD quality from Vimeo

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Lilybiri LATEST
Most Valuable Participant ,
Jun 19, 2019

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Great, thanks for the information.

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