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Captivate 2019 Assets Blank Screen

Explorer ,
Sep 17, 2019

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We updated the team (6 people) to the latest Adobe Captivae 2019 v11.5.1.49 at work and everything looks great except for Assets.

 

When Assets is launched at work all anyone gets is a blank screen (screenshot attached).

If I launch Assets from home (personal license on different computer) everything works fine.

 

Our support staff has been working with Adobe Support for about a week and no solution so far.

 

Has anyone found a work around or solution for this?
Is anyone else having the same problem?

 

Thank you

Topics

Download assets, Getting started, Installation and licensing

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Captivate 2019 Assets Blank Screen

Explorer ,
Sep 17, 2019

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We updated the team (6 people) to the latest Adobe Captivae 2019 v11.5.1.49 at work and everything looks great except for Assets.

 

When Assets is launched at work all anyone gets is a blank screen (screenshot attached).

If I launch Assets from home (personal license on different computer) everything works fine.

 

Our support staff has been working with Adobe Support for about a week and no solution so far.

 

Has anyone found a work around or solution for this?
Is anyone else having the same problem?

 

Thank you

Topics

Download assets, Getting started, Installation and licensing

Views

394

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 17, 2019 0
Engaged ,
Sep 18, 2019

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Yes, some of us experienced the same issue - the new Assets browser does not work when you're behind company firewalls/ connect through proxies. I know of no fix.

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Sep 18, 2019 0
BP7202 LATEST
Explorer ,
Sep 18, 2019

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Is there any offical word on if it is in process of being fixed?
Cant find anything in the forums with the existing post limit usability bugs.

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Sep 18, 2019 0