Captivate 2019 Assets Problem

New Here ,
Dec 08, 2020 Dec 08, 2020

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HI!

My team recently updated to 2019 Captivate and was excited about the new assets, especially updated slides and layouts.  I have downloaded the elearning assets extension and restarted Captivate, however when I go to assets, nothing is showing up.  Does anyone know if this won't work if you are connected to a network with firewall protection?  

Any suggestions or troubleshooting would be great!  Thanks in advance!

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Thank you for providing that link.  I was able to try the suggestions and it still is not working.

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