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Captivate 2019 can't start installing

Adobe Community Professional ,
Aug 30, 2018

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See the screenshot. It looks like window is not full, there is no "next" button

2018-08-30_22-23-31.jpg

How to "deploy" this window to full?

Win 10 x64 Corporate Edition with all updates.

Adobe Community Professional
Correct answer by George | Adobe Community Professional

No, this is some conflict with Adobe ID logon as I understand. (I have installed many Adobe software). I'm find a solution and do installation

- logoff from current user and logon with another on your windows

- and installations starts with adobe id logon screen (on my current user this window don't shows) and after enter Adobe ID screen from first post scales normally and have some "next" button.

Some crazy bug, but I'm glad that find the bypass.

Lilybiri​ Thanks for the company

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Captivate 2019 can't start installing

Adobe Community Professional ,
Aug 30, 2018

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See the screenshot. It looks like window is not full, there is no "next" button

2018-08-30_22-23-31.jpg

How to "deploy" this window to full?

Win 10 x64 Corporate Edition with all updates.

Adobe Community Professional
Correct answer by George | Adobe Community Professional

No, this is some conflict with Adobe ID logon as I understand. (I have installed many Adobe software). I'm find a solution and do installation

- logoff from current user and logon with another on your windows

- and installations starts with adobe id logon screen (on my current user this window don't shows) and after enter Adobe ID screen from first post scales normally and have some "next" button.

Some crazy bug, but I'm glad that find the bypass.

Lilybiri​ Thanks for the company

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720

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Most Valuable Participant ,
Aug 30, 2018

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You do not specify the OS nor the screen properties. Can you look for the Display Percentage and lower it, if you are on a retina screen?

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Adobe Community Professional ,
Aug 30, 2018

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OS - win 10 x64 Corporate (data in the first post). Display resolution do changes up and down, no matter.

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Most Valuable Participant ,
Aug 30, 2018

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Sorry, missed the information on OS. What is the display resolution? Do you have a retina screen? It really looks related to the resolution.

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Adobe Community Professional ,
Aug 30, 2018

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No, this is some conflict with Adobe ID logon as I understand. (I have installed many Adobe software). I'm find a solution and do installation

- logoff from current user and logon with another on your windows

- and installations starts with adobe id logon screen (on my current user this window don't shows) and after enter Adobe ID screen from first post scales normally and have some "next" button.

Some crazy bug, but I'm glad that find the bypass.

Lilybiri​ Thanks for the company

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Most Valuable Participant ,
Aug 30, 2018

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Whow! I also have almost all applications from the CC installed, but never experiienced any problems with Captivate installing. I use the same ID for both. Only the connection with Typekit is sometimes broken, and then I have to close the CC app, and restart it to solve the problem.

Glad you found the solution. If yo have any question about Captivate, would be glad to help, being also an ACP myself.

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New Here ,
May 15, 2019

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When you get that screen, you should use the TAB key on the keyboard and it will scroll down to where the NEXT button is located.

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Captivate User Guide
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