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Captivate 2019 courses will not load in Captivate Prime

Explorer ,
Sep 11, 2018

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All of my courses (nothing special, just blank projects with a short quiz at the end) created in captivate prior to the 2019 release load just fine in Captivate Prime. But now, all I get is the loading circle forever. I've created all of these through a windows 2010 system and they are SCORM enabled. Any thoughts?

I found this post after running into the same issue.  I just spoke to Pranav at the Adobe Help Desk - this is a problem with the 2019 11.0.0.x release.  If you have this problem, go to Help> Check for Updates to get the current version (as of this post it's 11.0.1.266).  This probably wasn't available at the time the original post was written, but it is now ; )

Tested and confirmed with one of the courses I had this issue with - it is running in Prime without the playbar (but that was a great workaround, Stephen!).

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Captivate 2019 courses will not load in Captivate Prime

Explorer ,
Sep 11, 2018

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All of my courses (nothing special, just blank projects with a short quiz at the end) created in captivate prior to the 2019 release load just fine in Captivate Prime. But now, all I get is the loading circle forever. I've created all of these through a windows 2010 system and they are SCORM enabled. Any thoughts?

I found this post after running into the same issue.  I just spoke to Pranav at the Adobe Help Desk - this is a problem with the 2019 11.0.0.x release.  If you have this problem, go to Help> Check for Updates to get the current version (as of this post it's 11.0.1.266).  This probably wasn't available at the time the original post was written, but it is now ; )

Tested and confirmed with one of the courses I had this issue with - it is running in Prime without the playbar (but that was a great workaround, Stephen!).

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Sep 11, 2018 0
Adobe Community Professional ,
Sep 11, 2018

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What version of Captivate were these courses previously published from?  What output are you now using (SWF or HTML5)?

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Sep 11, 2018 0
Explorer ,
Sep 11, 2018

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Previously Captivate 2017. HTML5

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Sep 11, 2018 0
Adobe Community Professional ,
Sep 11, 2018

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Try uploading the same SCORM to SCORM Cloud to see if it works from there.  If it does, then the issue would seem to be with Captivate Prime.

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Sep 11, 2018 0
Advocate ,
Sep 11, 2018

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For what it is worth, I can confirm this.

I saw the post shortly after having updated a few modules in Prime myself and thought I should check them.

I have the same issue.

My 2019 modules don't play but the 2017 modules do.

The 2019 module plays fine in SCORM cloud.

I can also confirm that it does not matter if I publish and then upload or publish to Prime directly from within Captivate.

I will post on the Prime forums as well and reference this post as well.

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Sep 11, 2018 0
Most Valuable Participant ,
Sep 11, 2018

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Thanks Jeremy. This thread should probably better be moved to the Prime forum? I could move it.

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Sep 11, 2018 0
Explorer ,
Sep 11, 2018

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I can confirm the same. The small amount of success I have had is copying the slides from a course that won't load and pasting them into a blank project then uploading that project to Prime. It plays. Then I went back and added my theme that was created from Captivate 2017 then re-uploaded. That version would not play. I'm still testing but my theory is that if any part of a course created in Captivate 2017 is changed through Captivate 2019 and uploaded, it will not play because the contains objects from Cpt 2017. Maybe Prime will only accept new material created only with Cpt 2019? This could be a reach though.

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Sep 11, 2018 0
Explorer ,
Sep 11, 2018

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Ok, so this has to be a bug. I tested a bunch of different things and I've narrowed it down to the Project > Skin Editor > Show Playback Control. All of my courses do not currently have this enabled (I just don't care for it, I like my buttons better). I enabled this and the course will load. Really strange. Would you mind trying this and see what results you get? Thanks for your help.

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Sep 11, 2018 1
New Here ,
Dec 13, 2018

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This was extremely helpful! thank you so much! you saved me a lot of time trying to fix this bug - much appreciated!!

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Dec 13, 2018 0
Community Beginner ,
Jan 15, 2019

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I found this post after running into the same issue.  I just spoke to Pranav at the Adobe Help Desk - this is a problem with the 2019 11.0.0.x release.  If you have this problem, go to Help> Check for Updates to get the current version (as of this post it's 11.0.1.266).  This probably wasn't available at the time the original post was written, but it is now ; )

Tested and confirmed with one of the courses I had this issue with - it is running in Prime without the playbar (but that was a great workaround, Stephen!).

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Jan 15, 2019 1
Most Valuable Participant ,
Jan 15, 2019

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Thanks for posting this. Indeed, the patch to 11.0.1.266 was released in October, and this thread started in September.

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Jan 15, 2019 1
New Here ,
Apr 04, 2019

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Ok, so I just downloaded 2019 2 weeks ago.  I checked - I have 11.0.1.  Still having the same issue.

I tried Stephen's workaround as well, and it didn't work for me either. 

Completely at a loss as to what to do except start over in 2017, which I'm loathe to do since it will set me back 3 weeks.  If I'd known, I wouldn't have upgraded. 

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Apr 04, 2019 0
Most Valuable Participant ,
Apr 05, 2019

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Did you post this in the Prime forum as well?

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Apr 05, 2019 0
New Here ,
Apr 05, 2019

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No, because we're not using Prime, but a different LMS.  We had no issues with uploading 2017 files, just switched to 2019 and can't do it anymore. 

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Apr 05, 2019 0
Most Valuable Participant ,
Apr 05, 2019

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That means your question has nothing to do with the title of this thread. If you want help, please post a new thread.

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Apr 05, 2019 0
New Here ,
Apr 05, 2019

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Well, my question matches 2/3 of the original question, so I wouldn't say that it has "nothing" to do with it.  I am also using Captivate 2019, and I'm also experiencing the same problem, only on a different LMS.  It seems quite likely that the problems are related.  I thought this would be more effective than starting an identical thread about a different LMS.

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Apr 05, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Apr 05, 2019

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Since thread is marked answered.... good luck.

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Apr 05, 2019 0