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Captivate 2019 crash at startup

New Here ,
Jan 21, 2019

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Hello,

When I launch Captivate 2019 and get to the popup to chose the kind of project I would like to open, Captivate 2019 closes everytime

I have tried this Captivate (2019 release) crashes on launch solution and it is still crashing

I tried uninstalling/reinstalling too without success

Any other solutions?

Thank you

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Captivate 2019 crash at startup

New Here ,
Jan 21, 2019

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Hello,

When I launch Captivate 2019 and get to the popup to chose the kind of project I would like to open, Captivate 2019 closes everytime

I have tried this Captivate (2019 release) crashes on launch solution and it is still crashing

I tried uninstalling/reinstalling too without success

Any other solutions?

Thank you

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Jan 21, 2019 0
Most Valuable Participant ,
Jan 21, 2019

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Is Captivate installed on your system, not on networked drive? Are the paths in Preferences, General settings pointing to folders on your system as well. Whic OS?

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Jan 21, 2019 0
New Here ,
Jan 21, 2019

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Hi

It is installed with the default folder (on the local C: drive)

OS is Windows 10 x64 build 1803

For the paths, I can't say because I am not able to launch the app without it crashing

It never worked as it crashed when I launched it the first time after the installation

Thank you

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Jan 21, 2019 0
Adobe Community Professional ,
Jan 21, 2019

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If you are launching Captivate when your PC is connected to a network then I suggest you disconnect from the network and try launching it again.  What Lilybiri is talking about with the 'paths' is that the Default Locations set up in Preferences must be pointing to local C drive folders.  However, some corporate systems use virtualised user profiles that can cause issues with Captivate.  Sometimes you can get it to at least open by NOT being on the network.  Then once you get the app to open you must change the default locations to be local folders. Just a suggestion.

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Jan 21, 2019 0
Most Valuable Participant ,
Jan 21, 2019

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Misunderstood, thought you could get to the welcome screen, but were not able to choose a type of project. Preferences are available in the welcome screen.

Do you Run Captivate as Administrator?

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Jan 21, 2019 0
New Here ,
Mar 23, 2020

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Was this ever solved? I have the exact same problem, and I've uninstalled Captivate, reinstalled it, cleaned preferences, deleted the SLCache folder, etc, and run the app as an adinminstrator. Nothing helps. This is really frustating for what this app alone costs monthly. 

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Mar 23, 2020 0
Most Valuable Participant ,
Mar 24, 2020

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Is everything on your system? I mean Captivate installation, paths to the folders for projects and cache? Are you behind a firewall?  Are you using a docking station? Do you have Logitech software installed for a webcam? I am asking the last two questions because some users did report conflicts with both situations.

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Mar 24, 2020 0
New Here ,
Mar 24, 2020

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No, I suspect it's a problem with Captivate working with something else. However, I don't have Logitech software, a docking station, firewall etc. It's all a local install. It was working fine, too, maybe 2 months ago. I even killed a handful of tasks running, slimmed down my startup, etc, to make sure it wasn't conflicting with anything. 

 

I have the same experience as Mich. It opens to where you choose the type of project, but you can't really choose anything because within 5 seconds, the whole application crashes. 

 

Does Captivate have any crash logs? If so, where would I find them? 

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Mar 24, 2020 0
Adobe Employee ,
Mar 25, 2020

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Hi,

I have sent you a private message. Please check your inbox and provide the information so that we can connect and look into the issue.

Regards,

Ajit

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Mar 25, 2020 0
Explorer ,
Jun 10, 2020

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Sir,

I and a number of my work colleagues are experiencing similar problems beginning today.  My colleagues were using the software yesterday, but this morning it crashes as soon as we try to open a file.  We can open the software and get to the "Welcome Screen" but as soon as we try to open a file it all shuts down.

Any help would be greatly appreciated.

v/r

Jay

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Jun 10, 2020 0
Most Valuable Participant ,
Jun 10, 2020

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Something must have changed in the environment. Windows update? Driver update? Update by IT people of the network environment?

I have installed the patch released yesterday, no problems. But apparently you didn't see the announcement? Good idea to do so. as well:

https://community.adobe.com/t5/captivate/hotfix-for-vr-content-not-playing-on-devices/m-p/11193899?p...

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Jun 10, 2020 0
Explorer ,
Jun 10, 2020

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I have release 11.5.1.499 installed and my colleagues are checking now.  If it was working yesterday and isn't today maybe this is at least part of it.  Thanks for the info Lilybiri!

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Jun 10, 2020 0
New Here ,
Jun 10, 2020

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For my issue, it had to do with new fonts that I had installed. I had to slowly uninstall new-er fonts until it opened. Once I got rid of the problematic font, which I didn't need anyway, Captivate opened just fine. 

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Jun 10, 2020 0
Explorer ,
Jun 10, 2020

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We're they fonts you brought in from Adobe Fonts, or default fonts that come with Captivate?  Also, you wouldn't happen to know remove which font did the trick would you?  Or do you think it was a combination?

f

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Jun 10, 2020 0
New Here ,
Jun 10, 2020

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I don't remember the exact names of the fonts, and I removed like 15 of them. I knew pretty much about when the problem started, sorted my fonts by date... and then deleted the ones that were right before that. They weren't necessary fonts, but ones I had used for other projects. I can pretty much guarantee though that they were not Adobe fonts. I don't think I deleted any system fonts, either. Probably a fontsquirrel font or something. 

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Jun 10, 2020 0
Most Valuable Participant ,
Jun 10, 2020

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Same issue appeared several times in the past: a corrupt font caused Captivate problems. It has been a while since I did see this however in the forums. It was a system font, correct? I don't hink an Adobe font ever caused any problems, I am using them a lot.

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Jun 10, 2020 0