Captivate 2019 Crashes Upon Startup (Mac)

[LDjefe]

Installed Captivate 2019 recently and it crashes after reaching the opening screen.  There seems to be solutions posted for Windows users, but I can't seem to find the right fix for Mac.  Anyone else found the workaround to this yet?

Cheers!

[Lilybiri · Accepted solution]

Did you install the patch released last week? Check the exact version number under Help, About Captiva     te. It should be 11.0.1.266.

[LDjefe]

Nope, definitely running version 11.0.0.243.  I can't seem to find a link for the newest version in the Captivate update page.  Any chance you could share a link so I could try this solution out?

Thanks for your time!

[Lilybiri]

I just used Help, Update.... No link needed, only administratorr rights.

This is the announcement:

Captivate (2017 release) Update 1 released - eLearning

[LDjefe]

Ok, it took a few days of working with Adobe Support to figure out the admin rights issue, but the new patch totally fixed the problem.  Thank you so much for your time and help, Lilybiri! 

[AJIT_M]

Hi,

You may refer to the below URL to see the Captivate 2019 Update 1 install instructions-

https://helpx.adobe.com/captivate/release-note/adobe-captivate-2019-update-1-release-notes.html 

Once Captivate 2019 updated, try to launch it and see if that works.

Regards,

Ajit

[5FBE]

Hi,

It seems I have to same issue. I downloaded the latest version of Captivate after my company used our company licence to give me access to it in our App Store. As soon as I open it, it crashes without having any chance to even click "connect to Adobe" or "free trial". I can't even check Help or Preferences as mentioned above. I tried reinstall but it is the same. Any idea?
The installation seems very slow, maybe because the app weighs 3,5 Go (seems a lot no ?). Loading goes halfway and then closes. Maybe installation went wrong? But it does the exact same thing every time I try reinstalling, and I have an optical fiber connection.

[jochenw84498058]

Have you found a solution?

I have the same problem..

[5FBE]

Oh really ? No, no solution found so far. 😞

[5FBE]

We found a solution with my company's support !
After trying for 2 hours and multiple reinstallation... We found out that logging out of Creative Cloud and back again worked!

[Lilybiri]

That suggestion has been made many times in this forum by staff members and I have repeated it as well. Why nott search?

I hesitate to answer Mac users because I am on Windows.

[5FBE]

Really? I did search but didn't find it. Only found relevant answers for Windows users or from 2017 with patch downloads.

[jochenw84498058]

I tried it.

But no results. 😞

I know the other postings. But it doesn't help.