In Captivate 2019, whenever you go into File, Project Info, whether you change anything or not in Preferences and irregardless if you click Cancel or OK, the Captivate does not respond and hangs up. You have to force a shut it down. It does not matter if it is a new or existing file. This just started happening out of the blue. I have Captivate 2019 v.18.104.22.1689 running on a Mac OS Catalina (10.15.1). Thanks in advance for any help.
Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.
I'm rarely in the Adobe Support Community, so I did miss the threads. Thanks for the info. I should have waited longer before upgrading to Catalina. Guess I'll just have to wait for the patch.
Thanks for remaining so calm.
Or Windows users for that matter. It seems pointless to paint an entire subset of users, based on their operating system. I use Captivate on both platforms, and often projects compile faster on my Mac than they do on Windows. You take the good, you take the bad...
Adobe needed to update Captivate 2019 with a patch for the new Mac Catalina OS. The update came out in December and I've updated Captivate 2019 for the Mac and all is well now.
Do we have a solution yet? Ive just downloaded the trial of Captivate 2019 release 22.214.171.1243. I'm operating a MAC on Catalina 10.15.5 and it crashes constantly. I barely get started with anything before it hangs and crashes. It is pointless me having the trial if it's a trial to even get started. 😞
I've just made a few tentative steps and it partilarly doesn't live software demo recording. It crashed when I stopped the video. Can anyone help? or am i heading elsewhere???
Hope a Mac user will try to help but they are rare on this forum. There must be a conflict probably with another applicaton, since not so many Mac users report issues.
Hello! I have been using Captivate 2019 since August 2019 - I did have the issue with Captivate when I upgraded to Catalina in November. That issue was fixed, but I am now having the freezing issue with the Bouncing Beach Ball of Death. This only happens when I try to change the Preferences in Captivate. I too am on a Mac running Catalina 10.15.5. The computer was purchased in August so I do not think that this has to do with hardware.
I just changed my computer settings so that the MacOS does not automatically update, as it seems that Adobe is always a step behind each new MacOS update.
I am trying now to publish to an LMS but I can't because of the inability to close out the preferences pane without initiating the beach ball. I have tried quitting all other applications - but maybe there is something I am not seeing. I hope we all find answers soon. I have restarted the computer multiple times but still have no success.