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Captivate 2019 Crashes When In Preferences

New Here ,
Nov 12, 2019

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In Captivate 2019, whenever you go into File, Project Info, whether you change anything or not in Preferences and irregardless if you click Cancel or OK, the Captivate does not respond and hangs up.  You have to force a shut it down.  It does not matter if it is a new or existing file.  This just started happening out of the blue.   I have Captivate 2019 v.11.5.1.499 running on a Mac OS Catalina (10.15.1).  Thanks in advance for any help. 

 

 

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Correct answer by Lilybiri | Most Valuable Participant

Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

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Captivate 2019 Crashes When In Preferences

New Here ,
Nov 12, 2019

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In Captivate 2019, whenever you go into File, Project Info, whether you change anything or not in Preferences and irregardless if you click Cancel or OK, the Captivate does not respond and hangs up.  You have to force a shut it down.  It does not matter if it is a new or existing file.  This just started happening out of the blue.   I have Captivate 2019 v.11.5.1.499 running on a Mac OS Catalina (10.15.1).  Thanks in advance for any help. 

 

 

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Correct answer by Lilybiri | Most Valuable Participant

Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

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Most Valuable Participant ,
Nov 12, 2019

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Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

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New Here ,
Nov 12, 2019

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I'm rarely in the Adobe Support Community, so I did miss the threads.  Thanks for the info.   I should have waited longer before upgrading to Catalina.  Guess I'll just have to wait for the patch.

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Most Valuable Participant ,
Nov 12, 2019

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Thanks for remaining so calm.

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New Here ,
Jan 17, 2020

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Or Windows users for that matter. It seems pointless to paint an entire subset of users, based on their operating system. I use Captivate on both platforms, and often projects compile faster on my Mac than they do on Windows. You take the good, you take the bad...

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New Here ,
Jan 17, 2020

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Adobe needed to update Captivate 2019 with a patch for the new Mac Catalina OS. The update came out in December and I've updated Captivate 2019 for the Mac and all is well now.
Sharon Miller

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New Here ,
Jun 03, 2020

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Do we have a solution yet? Ive just downloaded the trial of Captivate 2019 release 11.5.4.613. I'm operating a MAC on Catalina 10.15.5 and it crashes constantly. I barely get started with anything before it hangs and crashes. It is pointless me having the trial if it's a trial to even get started. 😞

I've just made a few tentative steps and it partilarly doesn't live software demo recording. It crashed when I stopped the video. Can anyone help? or am i heading elsewhere???

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Most Valuable Participant ,
Jun 03, 2020

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Hope a Mac user will try to help but they are rare on this forum. There must be a conflict probably with another applicaton, since not so many Mac users report issues. 

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New Here ,
Jun 03, 2020

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Hello!  I have been using Captivate 2019 since August 2019 - I did have the issue with Captivate when I upgraded to Catalina in November.  That issue was fixed, but I am now having the freezing issue with the Bouncing Beach Ball of Death.  This only happens when I try to change the Preferences in Captivate.  I too am on a Mac running Catalina 10.15.5.  The computer was purchased in August so I do not think that this has to do with hardware. 

 

I just changed my computer settings so that the MacOS does not automatically update, as it seems that Adobe is always a step behind each new MacOS update.  

 

I am trying now to publish to an LMS but I can't because of the inability to close out the preferences pane without initiating the beach ball.  I have tried quitting all other applications - but maybe there is something I am not seeing.  I hope we all find answers soon.  I have restarted the computer multiple times but still have no success.  

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New Here ,
Jun 04, 2020

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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