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Captivate 2019 creates invalid file type when project is previewed

Explorer ,
Apr 17, 2020

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Hello from Chicago!

When I attempt to "Preview Project", Captivate creates dozens of " Audio_xxxx.stp" files in the project cache.

Trouble is, Captivate inserts a blank space before the word "Audio" and thus renders the file name invalid.

Because my company uses OneDrive to store these projects, the invalid file format causes syncing to stop until I, manually, delete each of the .stp files. 

Has anyone else experienced this?

Any ideas?

stpFIleError.png

Thank you all for your help!

Wishing health and safety to you and all your families.

Serko 

Thank you SO much @RodWard!

I've been working (toying) with Captivate for a little while now and I have run into the corruption issue you mentioned, at least two or more times that I can remember; NEVER would have guessed that was the issue!

 

I really appreciate your help!

Stay safe!

Serko

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Captivate 2019 creates invalid file type when project is previewed

Explorer ,
Apr 17, 2020

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Hello from Chicago!

When I attempt to "Preview Project", Captivate creates dozens of " Audio_xxxx.stp" files in the project cache.

Trouble is, Captivate inserts a blank space before the word "Audio" and thus renders the file name invalid.

Because my company uses OneDrive to store these projects, the invalid file format causes syncing to stop until I, manually, delete each of the .stp files. 

Has anyone else experienced this?

Any ideas?

stpFIleError.png

Thank you all for your help!

Wishing health and safety to you and all your families.

Serko 

Thank you SO much @RodWard!

I've been working (toying) with Captivate for a little while now and I have run into the corruption issue you mentioned, at least two or more times that I can remember; NEVER would have guessed that was the issue!

 

I really appreciate your help!

Stay safe!

Serko

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Adobe Community Professional ,
Apr 17, 2020

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NEVER set your Captivate cache to be anywhere other than on your local PC hard drive.  Otherwise you could end up with corrupted projects.  Set up a special folder near the root level of your local hard drive to use as the Captivate Cache and then go into your Edit > Preferences settings and change the Default Location for the Cache to be that folder.

 

You should always be working of CPTX files that have already been downloaded to your local hard drive and opened by Captivate from there.  Do not use Captivate to open a project file on the server and work on it from there.  Corruption and lost work can result.  Once you have finished working on a CPTX, save and close, THEN upload it back to your OneDrive location.  

 

Many users report no problems using OneDrive but what I outline above has always been the safest way to use Captivate.  Working over a network may also hamper the responsiveness of Captivate.  Working from your local drive is the way to go.

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Explorer ,
Apr 29, 2020

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Thank you SO much @RodWard!

I've been working (toying) with Captivate for a little while now and I have run into the corruption issue you mentioned, at least two or more times that I can remember; NEVER would have guessed that was the issue!

 

I really appreciate your help!

Stay safe!

Serko

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