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Captivate 2019 - Deployed course not consistently marking complete. Works fine in SCORM Cloud.

New Here ,
Jun 12, 2019

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One of our clients recently deployed a large scale, multiple module project. Many of their users are complaining that the course is not marking complete for them on the LMS, though it doesn't seem to be consistent. Many have tested on the same LMS and it marks complete fine.

We have tested thoroughly on SCORM Cloud and can't recreate the issue.

Currently, each module is published using SCORM 1.2 and success to mark complete is set to 100% of slides being viewed.

Is there anything within Captivate that would cause this inconsistency? Any possible solutions?

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Captivate 2019 - Deployed course not consistently marking complete. Works fine in SCORM Cloud.

New Here ,
Jun 12, 2019

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One of our clients recently deployed a large scale, multiple module project. Many of their users are complaining that the course is not marking complete for them on the LMS, though it doesn't seem to be consistent. Many have tested on the same LMS and it marks complete fine.

We have tested thoroughly on SCORM Cloud and can't recreate the issue.

Currently, each module is published using SCORM 1.2 and success to mark complete is set to 100% of slides being viewed.

Is there anything within Captivate that would cause this inconsistency? Any possible solutions?

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104

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Adobe Community Professional ,
Jun 12, 2019

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This is usually partly a design flaw caused by using 100% slide completion, and partly user error.

Requiring 100% slide completion can get you into trouble because many users bail out on the slide that tells them they've passed the course when what you really want is for them to play the course right to the very last slide.

This is also why you usually find this type of error hard to reproduce.  You'd have to sit and watch these users all the way through the course to know what they did wrong.

A safer setting is to have completion and pass/fail awarded by some kind of user interaction, eg. passing the quiz or clicking some button that is right at the end of each module.

If you don't want to go with changing the settings, then you can try being VERY specific about the need to play all slides in the course all the way to the end.  Put you generally find at least SOME people don't read those instructions and you still get complaints.

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New Here ,
Jun 13, 2019

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What's odd is that in our case, that'd mean users are bailing out while being asked a question, which seems unlikely.  The SCOs all have a question as the second to last screen (and no way of knowing it is the last question), and a "Congrats" screen as the last screen.

It'd be weird for that many users to bail while actively being asked questions...

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RodWard LATEST
Adobe Community Professional ,
Jun 13, 2019

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Then there has to be some way that users can skip at least one slide while doing the course.

The easiest way to find out if the issue IS due to skipping slides is just to change the course completion criteria to something else and see if the problem goes away.  If you don't like my suggestion of asking them to click a button, you could just try reducing the number of slides to 95% or something and see if that resolves it.

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