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Captivate 2019 Error - Entry Point Not Found

Engaged ,
Dec 10, 2019

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I recently tried updating my Captivate 2019 to the latest version, though before the update could make it to 100%, there was an "update failed" error message. After that, when I try to open up Captivate I receive an error message titled "Entry Point Not Found" It looks like this - 

 

Adobe Captivate Runtime Error.PNG

I'm not entirely sure what this error means, so I decided to try and re-install Captivate 2019. Though, after the installation, I've come across the issue where the Captivate Window is simply blank. An error noted on this Adobe help page - https://helpx.adobe.com/captivate/kb/captivate-installation-blank-page-sign.html

 

I've tried to run both of the files from the first two links on that page, though niether of them work. I receive an error which says - "The Installation cannot continue as the installer file may be damaged. Download the installer file again."

 

I'm not sure if the setup.exe files under the "Install via Help > Updates" would work for me, since I can't even open Captivate in the first place.

 

Has anyone run into this issue or found a workaround for it? 

 

Thanks. 

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Captivate 2019 Error - Entry Point Not Found

Engaged ,
Dec 10, 2019

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I recently tried updating my Captivate 2019 to the latest version, though before the update could make it to 100%, there was an "update failed" error message. After that, when I try to open up Captivate I receive an error message titled "Entry Point Not Found" It looks like this - 

 

Adobe Captivate Runtime Error.PNG

I'm not entirely sure what this error means, so I decided to try and re-install Captivate 2019. Though, after the installation, I've come across the issue where the Captivate Window is simply blank. An error noted on this Adobe help page - https://helpx.adobe.com/captivate/kb/captivate-installation-blank-page-sign.html

 

I've tried to run both of the files from the first two links on that page, though niether of them work. I receive an error which says - "The Installation cannot continue as the installer file may be damaged. Download the installer file again."

 

I'm not sure if the setup.exe files under the "Install via Help > Updates" would work for me, since I can't even open Captivate in the first place.

 

Has anyone run into this issue or found a workaround for it? 

 

Thanks. 

Topics

Advanced, Download assets, Installation and licensing

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264

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Adobe Community Professional ,
Dec 22, 2019

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Hi,

 

Is this happening in Windows 10?

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Engaged ,
Dec 23, 2019

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Yes, it was Windows 10. I worked around the issue by re-installing.

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Most Valuable Participant ,
Dec 22, 2019

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Did you clear the Preferences before installing? You may also need to delete the eLearning Assets folder in Public documents (if you are on Windows).

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Engaged ,
Dec 23, 2019

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I was unaware of these options and ended up re-installing Captivate. I will keep these in mind however if the issue ever comes up again, thank you!

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