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Captivate 2019 Error when Publishing

New Here ,
May 13, 2019

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I've recently upgraded to Cap 2019. When I publish a project I am getting an unknown exception:

..\..\..\source\components\ziputils\CPInternalZipUtils.cpp716

What I'm trying to do is create the zip file for uploading onto our LMS. I've had no problems doing this with previous versions of Captivate.

I'll ask our IT guys to look into it as I'm not a techie person! Can anyone give me some guidance as to what to tell IT to do please?

Thanks

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Captivate 2019 Error when Publishing

New Here ,
May 13, 2019

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I've recently upgraded to Cap 2019. When I publish a project I am getting an unknown exception:

..\..\..\source\components\ziputils\CPInternalZipUtils.cpp716

What I'm trying to do is create the zip file for uploading onto our LMS. I've had no problems doing this with previous versions of Captivate.

I'll ask our IT guys to look into it as I'm not a techie person! Can anyone give me some guidance as to what to tell IT to do please?

Thanks

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Adobe Community Professional ,
May 13, 2019

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It looks a little to me like you might be trying to publish the zip file from Captivate to a location that is NOT local on your computer hard drive.

Have you configured Captivate's Default Locations in Preferences to point to only local hard drive folders?

Where is the folder you are currently publishing to?

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New Here ,
May 14, 2019

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Thanks Rod. Strangely enough it seems to be working this morning! I'll keep an eye on it though.

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Explorer ,
Jul 30, 2019

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I'm having this same issue, but with a twist. It works fine the first few times I publish something in a session. If I leave the file sit open while I work on other things for a while (say 30-60 minutes), I get the error the next time I publish.

For example, the following occurred today:

  1. Published the course successfully 3 times (kept finding errors after I tested in our LMS)
  2. Stepped away for a meeting - left it running.
  3. Attempted to publish again - got the error. Publish failed.
  4. Closed and reopened Captivate. Opened project and published. Success.
  5. Worked on something else with Captivate open in the background.
  6. Changed 2 letters in the title and attempted to republish - same error again.
  7. Found an extra Adobe Captivate process running invisibly using Windows Task Manager. Killed it.
  8. Closed and reopened Captivate. Opened project. Changed the same two letters. Still won't publish.

So now I'm stuck. Might try rebooting Windows.

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Community Beginner ,
Oct 16, 2019

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I was experiencing the same issue today. I was able to publish my file after changing the Project Title in the "Publish To My Computer" window.

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