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Captivate 2019 file - compatability issues with LMS and IE "content not supported in Document Mode"

Community Beginner ,
Jul 01, 2020

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Hi, 
I am working on a Captivate 2019 course that is being hosted on a client's LMS and the client is using IE (version 11). When they open the module, they see this message "The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again. To chnage the Document Mode, press F12, click Document Mode and hten select Internet Explorer 9 Standards." 

 

When they follow these instructions, the course opens but the slides are cut off at the bottom. Attached is a picture - you can see the Next and Previous arrows are cut off.  

 

I am not able to recreate this error when viewing through SCORM Cloud. And what information I did find I believe says it has to be published to SWF which isn't an option with Flash going away. 

 

Is there a setting in the Captivate source file I should change or is there another fix? I have updated this course over a few years now and never experienced this issue - only with the latest release of Captivate.  

 

Thank you for your help, 

Michele

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Captivate 2019 file - compatability issues with LMS and IE "content not supported in Document Mode"

Community Beginner ,
Jul 01, 2020

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Hi, 
I am working on a Captivate 2019 course that is being hosted on a client's LMS and the client is using IE (version 11). When they open the module, they see this message "The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again. To chnage the Document Mode, press F12, click Document Mode and hten select Internet Explorer 9 Standards." 

 

When they follow these instructions, the course opens but the slides are cut off at the bottom. Attached is a picture - you can see the Next and Previous arrows are cut off.  

 

I am not able to recreate this error when viewing through SCORM Cloud. And what information I did find I believe says it has to be published to SWF which isn't an option with Flash going away. 

 

Is there a setting in the Captivate source file I should change or is there another fix? I have updated this course over a few years now and never experienced this issue - only with the latest release of Captivate.  

 

Thank you for your help, 

Michele

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Most Valuable Participant ,
Jul 02, 2020

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IE is the worst HTML student...

Since it works in SCORM Cloud, the problem is probably with the LMS if it is not due to IE. Even MS is not developing IE anymore since it released Edge years ago.

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Community Beginner ,
Jul 02, 2020

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Some companies are hanging on to it... is the alternative to re-create? 

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Advocate ,
Jul 02, 2020

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Are the modules scaling or are they fixed?

 

I wonder about using a fixed size for this client. They could then use the CTRL + scroll  to resize the content to their liking.

I also wonder if doing  a full screen view would help - I think it is F11 to do full screen - perhaps it would give them the last few pixels getting cut off.

 

I am sort of just troubleshooting "out loud" as I ponder this...

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Community Beginner ,
Jul 02, 2020

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Thanks. It is scaling. It's a very large audience and not sure we could get out the instructions for the CTRL+Scroll very easily. Perahps the F11 trick may work. I'll give the Fixed size a try. 

 

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