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Captivate 2019 Filmstrip slides disappearing

Community Beginner ,
Dec 04, 2019

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I created a new responsive project from scratch and got 79 slides into it at the endo of the day (saving along the way). When I returned to it the next day, none of the slides appear in my Filmstrip. The first slide appears, but the none of the text is visibible on it. I can see none of the other slides.

 

I previewed the project and the project plays, but the text from the buttons is missing as is some of the text from the Master Slides.

 

Any ideas what's going on?

 

Jason

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Correct answer by Lilybiri | Most Valuable Participant

Can you clear the cache (Preferences, General Settings). Try also to clean the Preferences: close Captivate, find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat. 

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Captivate 2019 Filmstrip slides disappearing

Community Beginner ,
Dec 04, 2019

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I created a new responsive project from scratch and got 79 slides into it at the endo of the day (saving along the way). When I returned to it the next day, none of the slides appear in my Filmstrip. The first slide appears, but the none of the text is visibible on it. I can see none of the other slides.

 

I previewed the project and the project plays, but the text from the buttons is missing as is some of the text from the Master Slides.

 

Any ideas what's going on?

 

Jason

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Can you clear the cache (Preferences, General Settings). Try also to clean the Preferences: close Captivate, find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat. 

Topics

Advanced, Audio and video, Editing

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133

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Adobe Community Professional ,
Dec 04, 2019

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Hi,

Can you confirm the version of the software and the operating system?

Can you add a coupl eof screenshot to illustrate your issue?

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Community Beginner ,
Dec 04, 2019

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Hi Eric,

 

The software is Adobe Captivate 2019 (11.5.1.499). The image is below

Captivate Issues.png

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Most Valuable Participant ,
Dec 04, 2019

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Looks like coruuption. Are you on Windows? 

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Community Beginner ,
Dec 04, 2019

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Yes. Windows 10. 

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Most Valuable Participant ,
Dec 04, 2019

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Can you clear the cache (Preferences, General Settings). Try also to clean the Preferences: close Captivate, find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat. 

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Community Beginner ,
Dec 04, 2019

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Ok. That got the Filmstrip slides and the buttons back, but the variable text I have for the slide title, the button text, and the other text on the slide are still missing. Captivate Issues2.png

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Most Valuable Participant ,
Dec 04, 2019

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Is the theme you use created in this version of Captivate?  Is it a custom theme? If yes, did you upgrade it to this version of Captivate? 

It is a Fluid Boses project I think (you label it as a responsive project).  

Do you have the same problems when previewing?

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Community Beginner ,
Dec 04, 2019

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This is interesting. For whatever reason, the text was removed from the Text boxes and buttons. I'm just going to add it back. thanks for all your help!

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