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Captivate 2019 freezing and memory runs out after using few panoramic slides

New Here ,
May 29, 2020

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Hi there. 

I having a specific problem, when using 360 slides in my project. 

For my project I use blank project with mix of 360 and default slides, because i need to show the process in facilitie, where you navigate through 360 slides to some control panels and then you can see the process on control panel. 

There is 95 slides, where 10 of them is 360 slides. And there are only 4 different panoramic pictures in project. Rest of the slides is default slides with some interaction on it. 

So, when I published project, and run it, after entrance 4-5 panoramic slide, my computer start to "super freezing". The PC control panel shows me, that 98 % of my ram is used by chrome. And project stuck. 

Through the console there is the same process opening in every 360 slide "threejs" and if you jump to this slide twice and more, it restart the process "threejs" but it didn't clean, after you exit 360 slide. So i can't get through all project dou to ram dump. I have 16 gb ram in my PC. 

Can you help me with this issue, please?

P.S. sorry for my bad English)

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Captivate 2019 freezing and memory runs out after using few panoramic slides

New Here ,
May 29, 2020

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Hi there. 

I having a specific problem, when using 360 slides in my project. 

For my project I use blank project with mix of 360 and default slides, because i need to show the process in facilitie, where you navigate through 360 slides to some control panels and then you can see the process on control panel. 

There is 95 slides, where 10 of them is 360 slides. And there are only 4 different panoramic pictures in project. Rest of the slides is default slides with some interaction on it. 

So, when I published project, and run it, after entrance 4-5 panoramic slide, my computer start to "super freezing". The PC control panel shows me, that 98 % of my ram is used by chrome. And project stuck. 

Through the console there is the same process opening in every 360 slide "threejs" and if you jump to this slide twice and more, it restart the process "threejs" but it didn't clean, after you exit 360 slide. So i can't get through all project dou to ram dump. I have 16 gb ram in my PC. 

Can you help me with this issue, please?

P.S. sorry for my bad English)

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Advanced, Virtual reality

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230

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May 29, 2020 0
Community Beginner ,
Jun 25, 2020

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Hello Vladimir. I'm sorry I can't help you with this but I just thought I'd let you know you are not alone.

I've been working a project for a while now that has about 10 VR slides. In every single browser I've tested it on, there is the same grinding halt that you describe after about 4 slides. So far, I have been unable to get any direct support from Adobe about this.

It also appears that the HTML5 output from Captivate needs to have its javascript updated for a newer version of three.js which is compatible with WebXR instead of the defunct WebVR.

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Jun 25, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Jun 26, 2020

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There has been a hotfix for your last sentence... I installed it, will try to find it and post the link.

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Jun 26, 2020 0