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Captivate 2019 gets stuck at 96% installed

New Here ,
Nov 05, 2018

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Hi,  I'm trying to install Captivate 2019 using the default options but every time I try the Adobe Installer gets stuck.  I can get it to install up to 96% but it will not complete and the installer hangs indefinitely (see screenshot).

Is there an easy fix for this as my IT Helpdesk is also struggling and I need the application working for a client I'm working with? 

I used to have Captivate 2017 installed but uninstalled that version before trying to install 2019....and now I have nothing!!

Captivate 19 Install.png

Thank you.

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Captivate 2019 gets stuck at 96% installed

New Here ,
Nov 05, 2018

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Hi,  I'm trying to install Captivate 2019 using the default options but every time I try the Adobe Installer gets stuck.  I can get it to install up to 96% but it will not complete and the installer hangs indefinitely (see screenshot).

Is there an easy fix for this as my IT Helpdesk is also struggling and I need the application working for a client I'm working with? 

I used to have Captivate 2017 installed but uninstalled that version before trying to install 2019....and now I have nothing!!

Captivate 19 Install.png

Thank you.

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Most Valuable Participant ,
Nov 05, 2018

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There is an alternative site where you can download the installation files, which is totally legal (you'll have to activate using your Adobe ID). Maybe try that one?

https://prodesigntools.com/adobe-captivate-2019-direct-download-links.html

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New Here ,
Nov 05, 2018

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That just points you to the same Adobe trial download page that I already used.

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Community Beginner ,
Jul 15, 2019

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I'm having the same issue. I spent all this money and I need to get this fixed!

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shreya LATEST
Adobe Employee ,
Jul 15, 2019

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Hello,

Can you please restart your machine and try the installation.

Otherwise i will ask Adobe support to get in touch with you.

Thanks

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