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Captivate 2019 installation problem

New Here ,
Jan 07, 2020

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Hi all,

I want to install Captivate 2019 but I can't due to a display problem in the setup.

Please see attachment.

 

Thank you for your help !

 

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Captivate 2019 installation problem

New Here ,
Jan 07, 2020

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Hi all,

I want to install Captivate 2019 but I can't due to a display problem in the setup.

Please see attachment.

 

Thank you for your help !

 

Topics

Installation and licensing

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328

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Adobe Community Professional ,
Jan 07, 2020

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DId you try downloading the installer again?

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Most Valuable Participant ,
Jan 07, 2020

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Version française? 

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New Here ,
Jan 07, 2020

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@Katie :

3 GB to download is heavy from the location where I am for some days, I would like to avoid downloading it once again...

 

@Lilibiri :

Yes, version française

 

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Most Valuable Participant ,
Jan 07, 2020

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Windows ou Mac? Est-ce que vous avez déjà installée une version plus anciennce de Captivate?

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New Here ,
Jan 07, 2020

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Windows...

Et effectivement, il y a un vieux Captivate 2017 sur ma machine.

Est-ce que je dois le désinstaller ?

 

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Most Valuable Participant ,
Jan 07, 2020

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Non, mais il faut effacer les dossiers Layouts dans les documents Publics\Adobe\eLeaarning Assets et exécuter 'CleanPreferencesWin.bat'. Vous trouvez le dernier fichier dans le dossier 'utils' sous l'installation de CP2017.

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New Here ,
Jan 07, 2020

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Malheureusement, çà ne fonctionne pas...

J'ai même désinstallé CP2017 mais le problème persiste...

 

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Most Valuable Participant ,
Jan 07, 2020

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Etes-vous derrière 'firewall'? Peut être un conflit avec une autre application. Certains utilisateurs ont eu des problèmes avec leur 'docking station' ou une applciation Logitech installé avec le webcam.

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New Here ,
Jan 08, 2020

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Bonjour,

 

Je n'ai rien de tout çà.

Mais en lisant le Lisez-moi, je m'aperçois que je dois lance le programme Captivate_2019_x64_LS21.exe, puisque j'ai téléchargé l'install.

 

Or, je n'ai pas ce programme mais j'ai à la place le programme Set-up.exe spécifique à la version CD.

 

Comment expliquer cela ?

 

Merci

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nisaba LATEST
New Here ,
Jan 09, 2020

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Hello,

Reading the Readme, I realize that I have to launch the Captivate_2019_x64_LS21.exe program, since I downloaded the install.

However, I do not have this program but I have instead the Set-up.exe program specific to the CD version.

How to explain this?

Thank you

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