Captivate 2019 new v11.0.5 "Fatal Error" in hidden window; Assessment one screen

Explorer ,
Jun 13, 2019 Jun 13, 2019

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After the new version install today and a restart I have had three cases of the following error but hidden behind active applications. Also the recording in assessment mode starts OK but stops the shutter sounds and only records first of many screens.

CaptivateFatalerror.png

Anyone else with same issue?

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correct answers 1 Correct Answer

Adobe Employee , Jul 02, 2019 Jul 02, 2019
Navigate to the link: https://adobe.ly/31VzNYNClick on Download icon as shown below:Copy Paste Capture.dll in the install folder of Captivate.Do not forget to take backup of original Capture.dll Hope this helps.

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

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you can use google drive or one drive for sharing the file

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Explorer ,
Jun 18, 2019 Jun 18, 2019

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UPDATE: CAUSE FACTOR identified. This ONLY happens IF I use the Assessment recording WITH the extra Checkbox "Use Smart shapes instead of Captions" (which I definitely want as it saves a heap of extra development).

And I am NOT using any migrated projects only a brand new "Software Simulation" from the first menu window.

Thanks to email from shreya​ for pointing me here.

This happens when running as administrator as well. It works fine WITHOUT this checkbox in use.

So question is: what has changed in new version that this no longer works with this key (to me) function ie causes Fatal Error?

Is this linked to other posts re issues with Assets?

CaptivateFatalErrorCauseAssessmentUseSmartShapes.png

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Adobe Employee ,
Jun 19, 2019 Jun 19, 2019

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Hi Marcus,

Thanks for the update.

I would like to inform you that this issue has been identified as a bug and Product Team is looking into it on priority. We will share an update with you soon.

Regards,

Ajit

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Explorer ,
Jun 23, 2019 Jun 23, 2019

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Maybe a long shot however is there any way of tracking bug fix status or before that having an ETA or what priority it is? Thx!

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Explorer ,
Jun 28, 2019 Jun 28, 2019

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BUG FIXED 😉 Had a new Capture.dll file today from Shreya in support. Tested on brand new software simulation and existing, and all works. Thanks 😉

"

Hello Marcus,

We have fixed the issue at our end. Below are the steps to try out the fix.

For Windows:

  1. Download Capture.dll from https://adobe.ly/31VzNYN

C:\Program Files\Adobe\Adobe Captivate 2019 x64 

  1. Rename existing Capture.dll to any name, e.g. Capture_original.dll (this is for backup purpose)

  1. Launch Captivate.

Thanks for reporting the issue. Please try out at your end and let us know if it works for you.

Regards

Shreya"

shreyaAJIT_M

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Most Valuable Participant ,
Jun 28, 2019 Jun 28, 2019

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Marcus, did Shreya allow to post the link sent to you?  Have some duties as moderator...

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Explorer ,
Jun 28, 2019 Jun 28, 2019

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I did think of asking, however I assume it is OK given she has emailed me and acknowledged my reply to her saying its fixed. and I trust users here will use their judgment until any official notice if they wish to test.

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Community Beginner ,
Jul 02, 2019 Jul 02, 2019

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Is it possible to get a download of that Capture.dll file? Selecting the link doesn't do anything for me.

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Adobe Employee ,
Jul 02, 2019 Jul 02, 2019

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Navigate to the link: https://adobe.ly/31VzNYN

Click on Download icon as shown below:

Copy Paste Capture.dll in the install folder of Captivate.

Do not forget to take backup of original Capture.dll

 

Hope this helps.

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Most Valuable Participant ,
Jul 03, 2019 Jul 03, 2019

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Thanks, Shreay, I was asleep when that question was added. My download was a zipped file, still the same?

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Adobe Employee ,
Jul 03, 2019 Jul 03, 2019

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Yes Lieve, you are correct.

Still it is a zip file, user needs to extract it.

Regards

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New Here ,
Jul 16, 2019 Jul 16, 2019

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I tried to do this but I still get the error message.  Does this mean the file is corrupted?

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Explorer ,
Jul 16, 2019 Jul 16, 2019

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Are you doing the following for step 1 above?

1a go to link

1b top right use download link and download to PC/Laptop

1c go to the downloaded zip file and extract the file.

1d you should have the Capture.dll to use for steps 2 and 3

Otherwise maybe show at what stage you get which error message?

NB - for some reason my copy-paste of Shreya's fix email has lost some lines. These are the full 5 steps:

"

  1. Download Capture.dll from https://adobe.ly/31VzNYN

  2. Go to install location of Captivate. C:\Program Files\Adobe\Adobe Captivate 2019 x64

  3. Rename existing Capture.dll to any name, e.g. Capture_original.dll (this is for backup purpose)

  4. Copy paste newly downloaded Capture.dll to the install location.

  5. Launch Captivate.

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New Here ,
Jul 16, 2019 Jul 16, 2019

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Yep, I followed every step.

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Most Valuable Participant ,
Jul 16, 2019 Jul 16, 2019

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It is a zipped file, did you unzip?

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New Here ,
Jul 16, 2019 Jul 16, 2019

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Yes, I did.

I just got done with tech support.  It was a corrupted slide.  She was able to help me fix it.

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Explorer ,
Sep 12, 2019 Sep 12, 2019

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This worked for me, thanks you!!

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Community Beginner ,
Sep 17, 2019 Sep 17, 2019

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Having the exact issue and I cannot get it to work. I am being ignored in the chat as well for any technical help. This is ridiculous.

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Most Valuable Participant ,
Sep 17, 2019 Sep 17, 2019

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Problem was fixed with recent patch. Make sure you use 11.5.1.499!

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Community Beginner ,
Sep 17, 2019 Sep 17, 2019

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Can you tell me how to get that patch? I don't see it when I type it in.

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Community Beginner ,
Sep 17, 2019 Sep 17, 2019

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Also, thank you for replying 🙂

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Most Valuable Participant ,
Sep 17, 2019 Sep 17, 2019

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Use Help, Update

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Community Beginner ,
Dec 26, 2019 Dec 26, 2019

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I have had the same issue with all screen recordings regardless of Assessment, Demo or Training.  my mouseclicks are not being recorded properly.  I get the first slide, maybe a slide where a dialog box pops up, and the last slide as I end the recording.  None of the in-between steps are recorded.  I'm using Captivate 2019 11.5.0.476.  Does the latest update fix this problem?  Please help.  I use captivate every day as part of my job, and I cannot complete my tasks without this working properly.  Thank you!

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Most Valuable Participant ,
Dec 28, 2019 Dec 28, 2019

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Pllease upgrade to 11/5/1/499 if you are on Windows.

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