Captivate 2019 - Problem wih Firefox

New Here ,
Feb 12, 2021 Feb 12, 2021

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Hello community!

We are having a weird situation with an HTML5 course. Most of it looks great when published, but this course has an mp4 video attached and when the course gets to the video slide, the video won't load completeley, starts buffering and most of the times gets stuck.

We are troubleshooting and we have find out that this behavior is only happening with Mozila Firefox browser. Both Chrome and IE load the video right.

From browser console tools we can see the following error:

"Type error: g.nativeVideo is null"

with a reference to CPXHRLoader.js line 37

 

We're using Captivate 2019 release 11.5.1.499

Any hint of what could be wrong? Thank you community!

TOPICS
Advanced, Audio and video

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Most Valuable Participant ,
Feb 13, 2021 Feb 13, 2021

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Not sure at all that this will solve your strange problem with FF, but you do not use them most recent version which is (for Win) 11.5.5.553.

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Thank you Lilybiri, indeed we were using an older version of Captivate. We have updated to the latest patch and unfortunately the issue persists after replublishing.

Thank you anyway for your kind help!!

We will keep looking for the cause.

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Most Valuable Participant ,
Feb 14, 2021 Feb 14, 2021

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Most recent patch for version 9 is still very old compared with the most recent version of Audition. Or did you upgrade to 11.5.

I have to confess that for HTML output I don't use the editing in AU for project audio anymore. Reason: I want to have a small gap before and after the audio timeline, to avoid synchronisation issues. For SWF output that was much less a problem.

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