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Captivate 2019 Published HTML5 displays as only white screen on server.

New Here ,
May 01, 2020

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I've published a quiz course in a non-scalable HTML5 format. The un-zipped files load successfully into any of the browsers I use locally on my machine. It also presents correctly locally on other co-workers' machines. 

 

However, when uploaded to a directory on our customer-facing server, navigating to the screen shows only a blank, white page - not even the "play" arrow. This is not for actual use yet, but simply customer preview for a version they will host on another server when we do the final publish. No score recording needed.

 

I've checked file permissions, firewall settings etc. but have not found any solutions or clues. I've double-checked that all files successfully upload. 

 

I'm probably missing something obvious and would welcome anybody that can help me find what is probably right in front of my nose. 

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Advanced, Quizzing and LMS

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Captivate 2019 Published HTML5 displays as only white screen on server.

New Here ,
May 01, 2020

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I've published a quiz course in a non-scalable HTML5 format. The un-zipped files load successfully into any of the browsers I use locally on my machine. It also presents correctly locally on other co-workers' machines. 

 

However, when uploaded to a directory on our customer-facing server, navigating to the screen shows only a blank, white page - not even the "play" arrow. This is not for actual use yet, but simply customer preview for a version they will host on another server when we do the final publish. No score recording needed.

 

I've checked file permissions, firewall settings etc. but have not found any solutions or clues. I've double-checked that all files successfully upload. 

 

I'm probably missing something obvious and would welcome anybody that can help me find what is probably right in front of my nose. 

TOPICS
Advanced, Quizzing and LMS

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393

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May 01, 2020 0
Most Valuable Participant ,
May 01, 2020

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HTML output should be run from a webserver, which supports JSON. I am not sure from your description that this is the case.

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May 01, 2020 0
New Here ,
May 01, 2020

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Thank Lilybiri. I neglected to mention that but I've also made certain that JSON is running on the webserver.

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May 01, 2020 0
RodWard LATEST
Adobe Community Professional ,
May 01, 2020

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Yes we're sure you think your server has JSON supported, but just to humour us, try turning on SCORM settings in the Quiz and upload a test version of your project to SCORM Cloud to see if it plays from there.  We DEFINITELY know SCORM Cloud has JSON enabled.  If you can get your content to play on SCORM Cloud, your issue is with your own server.  That would take only a few minutes to prove.

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May 01, 2020 0