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Captivate 2019 " Not responding"

Explorer ,
Sep 21, 2019

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Hi to all....

 

The following error message appears when trying to "Preview/Project" "Not responding" the error mesage appears during 6 to 8 seconds, then it dissapears and allows me to preview it...(just annoying)

 

It is something I am doing wrong or its a common issue with 2019 version?

 

Cheers

 

Vince

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Captivate 2019 " Not responding"

Explorer ,
Sep 21, 2019

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Hi to all....

 

The following error message appears when trying to "Preview/Project" "Not responding" the error mesage appears during 6 to 8 seconds, then it dissapears and allows me to preview it...(just annoying)

 

It is something I am doing wrong or its a common issue with 2019 version?

 

Cheers

 

Vince

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Sep 21, 2019 0
Most Valuable Participant ,
Sep 22, 2019

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Which version of Captivate are you using, please (look under Help; About Captivate)?

Is this a reponsive or a non-responsive project? If it is a non-responsive project wil you publish to HTML5 (hope so)? If yes, know that only F11, Preview HTML in Browser is using a temporary HTML output. The other Preview methods like Preiew Project use a temporary SWF output. If the Flash Player plugin is not installed in your browser, you'll not be able to use those previews.

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Sep 22, 2019 0
Explorer ,
Sep 22, 2019

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Version 2019 .. 11.5.1.499

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Sep 22, 2019 0
Explorer ,
Sep 22, 2019

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It is a responsive project, and when trying to preview it using the F11, the same error appear momentarily on the screen for 6 or 7 seconds. And no, I haven't got the Flash Player plugin installed

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Sep 22, 2019 0
Most Valuable Participant ,
Sep 22, 2019

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Please, can you answer ALL my questions?

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Sep 22, 2019 0
Explorer ,
Sep 22, 2019

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My apologies...I thought I did !! (Sorry)

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Sep 22, 2019 0
Explorer ,
Sep 23, 2019

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Its a responsive project, and yes I do use F11 to preview it, but the same error appears. I haven't installed the Flash Player.

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Sep 23, 2019 0
Most Valuable Participant ,
Sep 22, 2019

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Can you clear the Preferences? Did you do so when installing the patch?

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Sep 22, 2019 0
Explorer ,
Sep 23, 2019

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No, I didn't clear the Preferences.....What patch are you referring to?....Cheers

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Sep 23, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Sep 23, 2019

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Patch to 11.5.1 from previous version.

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Sep 23, 2019 0
Adobe Community Professional ,
Sep 22, 2019

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This is a known and common issue with Captivate. It usually occurs when system resources are pushed close to the limit. Publishing and previewing are common times when this occurs. Be patient and simply wait until it clears. If it doesn't complete the task and locks up contact Adobe for support.

Paul Wilson, CTDP | https://captivateteacher.com

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Sep 22, 2019 0
Explorer ,
Sep 23, 2019

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Thank Paul....Will do so....Cheers

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Sep 23, 2019 0