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Captivate 2019 Registered but Exported Audio Says "Trial"

New Here ,
May 15, 2020

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Hello,

I pay for a subscription to Captivate 2019 and I am signed into it. However, when I do a Video Demo the exported audio always has the spoken word "trial" embedded in it every 10 seconds or so. My Video Demos are unusable with this element.

 

I am signed in to my version of Captivate. My account is current and Captivate is registered with the same account that I am signed in with.

 

Any suggestions to get rid of the "trial" audio would be appreciated!

Thanks!

 

Bob Mack

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Captivate 2019 Registered but Exported Audio Says "Trial"

New Here ,
May 15, 2020

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Hello,

I pay for a subscription to Captivate 2019 and I am signed into it. However, when I do a Video Demo the exported audio always has the spoken word "trial" embedded in it every 10 seconds or so. My Video Demos are unusable with this element.

 

I am signed in to my version of Captivate. My account is current and Captivate is registered with the same account that I am signed in with.

 

Any suggestions to get rid of the "trial" audio would be appreciated!

Thanks!

 

Bob Mack

Views

158

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Most Valuable Participant ,
May 16, 2020

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This seems to be a license problem, will try to contact a staff member to help you. Most people answering here are just users like you and me.

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Adobe Employee ,
May 18, 2020

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Hi Bob,

 

I have sent you the private message. Kindly reply to it and we can connect to check this issue with trail of Captivate license.

 

Regards,

Mayank

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