Captivate 2019 will not install

Explorer ,
Nov 12, 2020

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Hi,

Win 10 Enterprise 64 bit with updates

64 gb ram

Currently has Captivate 9 installed.

My employer has approved the purschase of a license for 2019. I have downloaded 30 day trial to install until the purchase is complete.

After download, extracting, and proceeding with the installation,  I'm having similiar problems like noted in many other forum posts, but Ive been unable to find a solution. I've moved the extracted folder to the desktop, ran the Set-up.exe as administrator, but still just a blank window with "Adobe Captivate Installer" in the title bar. Trying to close this window only displays "undefined". The application needs tb be closed in the task manager.

I need to keep captivate 9 until I can confirm this will work on my current system.

2020-11-12_11-51-43.png 2020-11-12_11-53-34.png

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1 Correct Answer

Explorer , Nov 13, 2020
danielb51742821 Explorer , Nov 13, 2020

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Explorer ,
Nov 12, 2020

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Just an update - if signed out of captivate 9, captivate 9 is closed, and signed out of CC, running the Set-up.exe file as administrator prompts an adobe login, but on login I see the same behavior - a blank window.

Aby suggestions. Was excited to get going on Captivate 2019 today.

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Most Valuable Participant ,
Nov 12, 2020

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I have contacted staff, they will contact you and try to solve the problem.

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Explorer ,
Nov 13, 2020

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After I wrote this post, I found this page and was able to install.

How can the installation be available for download without this note?

https://helpx.adobe.com/captivate/kb/captivate-installation-blank-page-sign.html#:~:text=Install%20A...

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Most Valuable Participant ,
Nov 13, 2020

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That kb note is for the very first release of CP2019, not for the present one. 

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danielb51742821 AUTHOR LATEST
Explorer ,
Nov 17, 2020

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Im not sure what version is in the download for the 30 day trial on the site now, but it was downloaded the day before this was written. This kb note solved the problem for me. After install it identified available updates, and the update installed as expected and all is good. Thanks.

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