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Captivate 8 course, loaded onto a FTP, won't play in any browser

New Here ,
Nov 14, 2018

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Hello,

I published a course using Captivate 8. It runs fine locally, but when I load it onto our customer's site - nothing. Just a white screen and a spinning wheel. Doesn't matter which browser I use. I tried publishing to just Flash, just HTML, and both. Has anyone else had this issue?

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Captivate 8 course, loaded onto a FTP, won't play in any browser

New Here ,
Nov 14, 2018

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Hello,

I published a course using Captivate 8. It runs fine locally, but when I load it onto our customer's site - nothing. Just a white screen and a spinning wheel. Doesn't matter which browser I use. I tried publishing to just Flash, just HTML, and both. Has anyone else had this issue?

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Nov 14, 2018 0
Most Valuable Participant ,
Nov 14, 2018

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Which file do you launch? DId you perhaps set up Reporting, in which case you need to use a LMS.

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Nov 14, 2018 0
New Here ,
Nov 14, 2018

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Thank you for the reply. No, I disabled the reporting. I'm trying to test on SCORM Cloud to see if maybe it's just a web issue.

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Nov 14, 2018 0
Most Valuable Participant ,
Nov 14, 2018

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Which file did you use to launch the course? I have several published courses embedded in my blog posts (I use an iFrame) or uploaded to my domain. Here is one example, I post the complete link to show you how to reference such an uploaded file:

http://www.lilybiri.com/published/TimelineBlog/index.html

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Nov 14, 2018 0
New Here ,
Nov 14, 2018

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Thank you again. I use the index file. When I clicked your link, there's a brief flash of a white screen with a spinning wheel before the course loads. That's what I'm getting, only the course never loads. Maybe I should make an adjustment to the preloader percentage?

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Nov 14, 2018 0
Most Valuable Participant ,
Nov 14, 2018

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There is no AutoPlay anymore. Preloader is for SWF only, has no effect on HTML output. This is NOT a SCO, is not uploaded to a LMS but to a normal webserver, your next comment is not correct unless you have indeed set up reporting and creates a SCO.

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New Here ,
Nov 14, 2018

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I tested it on SCORM Cloud as a SCO and it works (sort of, doesn't really work in Chrome).

However, when I disable the reporting and publish to web, I cannot get it to work unless I run it locally from my desktop. I shared a link with you via private message to show you the issue I'm having.

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Nov 14, 2018 0
New Here ,
Nov 14, 2018

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So, apparently it will work when published to a LMS. For whatever reason, the web-only version won't work.

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Nov 14, 2018 0
Most Valuable Participant ,
Nov 14, 2018

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If it is a SCO, it cannot run on a simple webserver, thought I had clarified this?

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Nov 14, 2018 0
New Here ,
Nov 14, 2018

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It’s not a SCO. I have published multiple versions of this course in an effort to get it to work correctly.

A non-SCO version will NOT work in any browser, unless it is run locally.

A SCO version WILL work in a LMS, unless it’s run in Chrome.

How do I share a version of the course for testing if I don’t have access to the customer’s LMS and I can’t get it to work from my server?

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Nov 14, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Nov 14, 2018

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I don't have CP8 anymore (was pretty buggy, hope you have the most recent version), cannot test.

As for Chrome: they disabled AutoPlay.

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