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Captivate 8 How to reinstall after hard drive replacement

New Here ,
Aug 10, 2020

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Hi all,

I have a license for Captivate 8. My hard drive crashed and has now been replaced.

No matter how I try, I can't get it reinstalled even though I have a valid license number.

I've tried Adobe chat and got nowhere.  If I purchased a product, even if now legacy, shouldn't a company have links to re-install under extreme conditions of a hard drive failure?  Captivate, as with other Adobe products isn't cheap.  And if v8 is working for me, I'm not interested in upgrading.  What gives?

I appreciate any insights about how to download and register my software — and/or how to work with Adobe to get this done.  Many thanks.  — Linda

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Captivate 8 How to reinstall after hard drive replacement

New Here ,
Aug 10, 2020

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Hi all,

I have a license for Captivate 8. My hard drive crashed and has now been replaced.

No matter how I try, I can't get it reinstalled even though I have a valid license number.

I've tried Adobe chat and got nowhere.  If I purchased a product, even if now legacy, shouldn't a company have links to re-install under extreme conditions of a hard drive failure?  Captivate, as with other Adobe products isn't cheap.  And if v8 is working for me, I'm not interested in upgrading.  What gives?

I appreciate any insights about how to download and register my software — and/or how to work with Adobe to get this done.  Many thanks.  — Linda

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Aug 10, 2020 0
Most Valuable Participant ,
Aug 11, 2020

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This is a user forum which makes it impossible to answer this question at all.  

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Aug 11, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi There,

 

I have forwarded you the download links for Adobe Captivate to your email. Please revert in case of any issues.

 

Regards,

Mayank

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Aug 11, 2020 0