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Captivate 9 crashes every 10 minutes (libcef.dll error=)

Explorer ,
Jan 16, 2020

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So captivate are keep on crashing about 25-30 times every work day. 
This is the error from event viewer. Any thoughts?

Faulting application name: CPCefHelper.exe, version: 0.0.0.0, time stamp: 0x57dc478e
Faulting module name: libcef.dll, version: 3.2526.1373.0, time stamp: 0x57769a32
Exception code: 0x80000003
Fault offset: 0x001a8dc9
Faulting process id: 0xbb60
Faulting application start time: 0x01d5c60f7e2f4429
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 9 (32 Bit)\CPCefHelper.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Captivate 9 (32 Bit)\libcef.dll
Report Id: 2df7074d-fddd-446f-81a2-0b8804aa4902
Faulting package full name:
Faulting package-relative application ID:

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

I would suggest you need to uninstall and reinstall Captivate again.  It's quite possible that some recent Windows Update or recent installation of another app has created a DLL conflict (known in the IT industry as "DLL hell").

 

After reinstalling, make sure you reset your Preferences again to get a completely clean start.

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Captivate 9 crashes every 10 minutes (libcef.dll error=)

Explorer ,
Jan 16, 2020

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So captivate are keep on crashing about 25-30 times every work day. 
This is the error from event viewer. Any thoughts?

Faulting application name: CPCefHelper.exe, version: 0.0.0.0, time stamp: 0x57dc478e
Faulting module name: libcef.dll, version: 3.2526.1373.0, time stamp: 0x57769a32
Exception code: 0x80000003
Fault offset: 0x001a8dc9
Faulting process id: 0xbb60
Faulting application start time: 0x01d5c60f7e2f4429
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 9 (32 Bit)\CPCefHelper.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Captivate 9 (32 Bit)\libcef.dll
Report Id: 2df7074d-fddd-446f-81a2-0b8804aa4902
Faulting package full name:
Faulting package-relative application ID:

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

I would suggest you need to uninstall and reinstall Captivate again.  It's quite possible that some recent Windows Update or recent installation of another app has created a DLL conflict (known in the IT industry as "DLL hell").

 

After reinstalling, make sure you reset your Preferences again to get a completely clean start.

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 16, 2020

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I would suggest you need to uninstall and reinstall Captivate again.  It's quite possible that some recent Windows Update or recent installation of another app has created a DLL conflict (known in the IT industry as "DLL hell").

 

After reinstalling, make sure you reset your Preferences again to get a completely clean start.

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Jan 16, 2020 0
Explorer ,
Jan 17, 2020

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That did it. Thank your for not just tilling me what to do but also why!

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Jan 17, 2020 0