Captivate 9 preview does not work

[tracyt91983579]

Hi,

I recently upgraded to captivate 9 from captivate 8. Since doing this the Preview from this slide, preview next 5 slides and preview project options do not work in existing or completely new interactive projects. The project appears to generate but then I get an error message "can not open document"

I can use the preview in scorm cloud option (which is great - but slow to load up)

is this a known issue?

[robertr66678241]

I receive a script error when I try to preview my project in either the web browser or SCORM. I have Firefox set as my default browser. Are there any other solutions to this problem? Thank you.

[RodWard]

Can you show us a screenshot of this script error?

Have you TRIED using another browser instead of Firefox to see if the issue is related to that particular browser?

Have you tried uploading your content to your LMS to see if the issue disappears when content is served from a web server?

[giancarlosb52674767]

I had the same problem, but I was able to resolve it by removing a "Drag and Drop" interaction I had and recreating it again.