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Captivate 9 Simulation Video Issue on mobile.

New Here ,
May 21, 2018

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I am having an issue with the Software Simulation video, after publishing.

There are a few sections in my captivate project that have video of navigation via scrolling sidebar.

When I publish it (HTML) view it on my computer it works fine.

When I view the slides that have video  on my mobile device those video portions are blank/white. (Tested in Chrome and Firefox same results)

Any suggestions as to what is causing this/ how to fix it?

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Captivate 9 Simulation Video Issue on mobile.

New Here ,
May 21, 2018

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I am having an issue with the Software Simulation video, after publishing.

There are a few sections in my captivate project that have video of navigation via scrolling sidebar.

When I publish it (HTML) view it on my computer it works fine.

When I view the slides that have video  on my mobile device those video portions are blank/white. (Tested in Chrome and Firefox same results)

Any suggestions as to what is causing this/ how to fix it?

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May 21, 2018 0
Most Valuable Participant ,
May 21, 2018

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I suspect you are talking about the FMR slides that are automatically created with some mouse activities?

For HTML output I will replace those slides by Video Demo slides (cpvc) which are mp4 in output. It is a bit of a cumbersome worklow, since you have to stop the simulation, record the Video demo slide, then continue the software simulation recording. It helps if you avoid the necessity for having those movie slides as much as possible, often there is an alternative workflow.

I sincerely hope the workflow will be imporved in future releases.

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May 21, 2018 1
New Here ,
May 21, 2018

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Yeah I think FMR is what I am talking about.

It is only one small section that has those FMR slides, all 4 slides could be one video. I will try that and let you know if that solves the problem.

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May 21, 2018 0
Most Valuable Participant ,
May 21, 2018

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Please try it out, quality will also be better than for the FMR slides. And you can edit the Vdeio Demo (like panning/zooming) in a non-destructive way. Full editor is available.

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May 21, 2018 1
New Here ,
May 21, 2018

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I clicked, new slide, video demo.

Recorded the video demo.

Published the project to HTML.

So now when I view the project, there is only a second or two that flashes white before the video plays, maybe its an issue with the video loading before playing?

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May 21, 2018 0
Most Valuable Participant ,
May 21, 2018

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Yes, that is the problem with HTML output, each slide has to be loaded On Enter. Is it really so long? If the video is smaller it will take less time, you could distribute over different slides?

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May 21, 2018 1
New Here ,
May 21, 2018

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The video demo slide is only 14.5 Seconds long.

It works with out flaw when viewing from my computers browsers.

The issue is still only there when viewing in a browser on a mobile device.

But now that is only flashing white for 1-2 seconds and then the video plays it's bearable.

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May 21, 2018 0
RodWard LATEST
Adobe Community Professional ,
May 21, 2018

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If you take a look at the size of that 15 second video you may find that it could be around 5-10 megabytes or more.  Loading a video of that size will definitely require a pause in playback.  It's a pre-loading issue. With HTML5 content the page objects get loaded as you get to the slide, not several slides before as was the case with SWF.

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May 21, 2018 0
Adobe Community Professional ,
May 21, 2018

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Rather than scrolling, I always click the blank area of the scrollbar in the direction I wish to scroll (more than once if necessary) in order to page down. This eliminates FMR slides and is still an acceptable way to move down the page. 

Paul Wilson, CTDP | https://captivateteacher.com

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May 21, 2018 1