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Hello there,
I was using Captivate today with no issues. Tonight I have gone to go back in and cannot launch the application. It let's me click on it and nothing happens.
Is the best course of action to uninstall and reinstall the program? If so, is there anything I should be wary of when doing this? Will I lose my Captivate files?
Feeling a bit anxious so any advice greatly appreciated.
Thanks
Liz
You will not lose your Captivate files, they should be stored in your Documents folder (hope it is on your system, or did you change the default paths in Preferences?). Try first some other work flows before reinstalling:
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FIRST: Reboot your computer then try again.
SECOND: Reset your Preferences folder then try again.
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Thanks RodWard for your help again!
I have rebooted my computer a few times to no avail.
With regards to resetting my preferences folder, can you please let me know where I would find that please? (I am on a PC if that helps).
Thank you again - greatly appreciate it.
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You will not lose your Captivate files, they should be stored in your Documents folder (hope it is on your system, or did you change the default paths in Preferences?). Try first some other work flows before reinstalling:
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Where is the folder/file located on a Mac? I cannot find it.
I have the same problem. Captivate opens but then freezes with a spinning beach ball.
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Same location I presume: subfolder Utils under the installation folder. I'm not a Mac user.
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Unfortunately, it is not in the same location on a Mac.
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Thank you LilyBiri - that worked! So grateful for your help today. Thanks again.
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You're welcome
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I have the same problem, I installed CP as trail from adobe website. after finishing the installation, and after lanching the program, the CP loading screen will freeze forever and nothing happening
Can anyone help ?