I use avatars in my projects frequently. I've recently upgraded to Captivate 2019 and none of my characters are showing available.
I've tried using the solution here: https://helpx.adobe.com/captivate/kb/captivate-2019-update-2-faq.html but that did not work. My 11_0 folder does not have an images subfolder, only the business, medicine, casual, etc, folders, and moving those to the Assets folder for 11_5 did nothing.
I also tried the solution here: https://community.adobe.com/t5/captivate/problem-downloading-assets-in-new-11-5-0-version/td-p/10505... but that does not work. I don't have this available to me: C:\Program Files\Adobe\Adobe Captivate 2019 x64\utils\CleanPreferencesWin.bat ; the Adobe folder does not have an Adobe Captivate 2019 x64 subfolder even when I view hidden files.
I'm a complete loss right now and I'm very frustrated. Please help, thnx.
You don't have the utils subfolder? That is very weird, looks like something went wrong during installation. Do you have admin rights for Captivate?
I do not even have the Adobe Captivate 2019 x64 folder. So I can't even look for a utils subfolder.
Perhaps you do not use the 64-bit application, but the 32-bit? Look in that case under Program files (x86) for Adobe\Adibe Caotuvate.
It is the 64 bit version.
I'm currently using the 184.108.40.2069 version of the software. My co-worker (who is using 220.127.116.11) does not have the same problem. Her characters populate in the asset window normally.
Found the relevant folder, found the .bat file. Ran it. No change. I still have no avatars in the asset window.