Captivate Course inconsistently not launching on LMS

[twells1]

Hi, I have a Captivate published SCORM package that is inconsistently not allowing learners to launch from the LMS due to the cmi.suspend_data :

G1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP001ED0001B5CFA%7E%243W*uH2QQ%7E%243W*-O3QQ0001A00ACBD0%3B1BAB0B1BBB0B0GB%7E%243W*8y9QQA0001A00AAAA0DTcpQuizInfoStudentIDBAVcpQuizInfoStudentNameANRaju%2C%20MounikaQcpQuizHandledAllBA$_#-#_$

How can this be resolved within the course file?

Thank you.

[Lilybiri]

Did you try to test in SCORM Cloud to find out if the probblem is with Captivatet or with the LMS?

[kdmemory]

Hi Twells1,

it might sound a little dubiously geeky, and, I admit, I'm just startig out to learn more about SCORM's Data Model, where all variables are catogorized into a cmi.something schema. As far as I see at this point, cmi.suspend_data serves to hold some 'odd' data values from the SCO (sharable content object - i.o.w. your Captivate SCORM project). 'Odd', because AFAIK essential things like score, points etc from the test reporting side have their own cmi.variables. But as I say, I know just a little, there might be better experts in this forum.
However, looking at your cmi.suspend_data string, there are certain percent-encodings like

• %24 ($)
• %20 (empty space)
• %2C (,)

My hunch is, that in your SCORM/LMS string-encoding mechanism occurs a 'conversion'-error at some point. Maybe the final section of your string above after percent-decoding:

...cpQuizInfoStudentIDBAVcpQuizInfoStudentNameANRaju, MounikaQcpQuizHandledAllBA$_#-#_$

(consider the comma and empty space after 'ANRaru') causes a problem.

Well, this is just guess work, Lilibiri is in any case right in advising you to test on SCORM Cloud.

Klaus