Captivate Crashes when adding assets

New Here ,
Jun 05, 2020 Jun 05, 2020

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I just downloaded Captivate 2019 on a Mac but when I start a project or try to add an asset it just quits and closes.  I'm in my free trial period so I do not have access to Adobe tech suppport.  Can anyone tell me what the problem/resolution might be?

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