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Captivate Crashes when I try to access the eLearning Support Forum from the Help menu

New Here ,
Jul 14, 2020

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So I purchased Captivate about 2 weeks ago. Ever since I paid I have been having trouble with accessing the Adobe eLearning support forums. Captivate crashes every time I select 'Adobe eLearning Community' from the 'Help' menu item in the top navigation. When I was using the trail version it was working fine. This is slowing my progress down and making it difficult to find support. Please advise ASAP!

 

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Installation and licensing, Project upgrade

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Captivate Crashes when I try to access the eLearning Support Forum from the Help menu

New Here ,
Jul 14, 2020

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So I purchased Captivate about 2 weeks ago. Ever since I paid I have been having trouble with accessing the Adobe eLearning support forums. Captivate crashes every time I select 'Adobe eLearning Community' from the 'Help' menu item in the top navigation. When I was using the trail version it was working fine. This is slowing my progress down and making it difficult to find support. Please advise ASAP!

 

TOPICS
Installation and licensing, Project upgrade

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47

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Jul 14, 2020 0
Most Valuable Participant ,
Jul 14, 2020

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Do you use the same Adobe ID for your license and for the Community?

Can you log in directly to:

https://elearning.adobe.com/

Then sign in with your Adobe ID and password. I thought I did see your name ther e today? Sorry for my sticky memory 🙂

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Jul 14, 2020 0
New Here ,
Jul 14, 2020

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I can login with a browser, but since I paid trying to get to the support forum through the Captivate interface crashes the program. It worked while I was using the free trail and testing Captivate out before I purchased it. I used my school email to get the educational discount, so I now have 2 emails linked to my account. I wonder if that is causing the problem?

 

Anyways... since I have paid I am finding the support harder to get. Not only is the Captivate UI crashing, but it seems that a couple of times questions that I was trying to post on the Community Support Forum vanished into the cyberspace of another galaxy. LOL!! Is possible that they were delayed for review and posted later?  I am so sorry to be a pain in the butt Lieve. 😞

 

However, I really do need to wrap up this learning activity and move on if I am ever going to get a job. There are lots of children with learning disabilities that are sitting at home with nothing constructive to do. It is my passion to engage them in learning at their own level, which they truly deserve.

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Jul 14, 2020 0
New Here ,
Jul 14, 2020

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You have been awesome... Please don't take my comment personally. I have learned a lot from you and greatly appreciate everything you have helped me with. I really enjoyed your talk during the eLearning seminar too. One day I hope to be as proficient with Captivate as you are. I learn at a slower pace because I have a learning disorder myself... but, I usually get it eventually. Thanks again. 

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Jul 14, 2020 0
Most Valuable Participant ,
Jul 14, 2020

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Thanks for your kind words, I love to help Captivate users as you may have seen. At the same time I feel very sad about your problems. In this forum I have some moderator rights, in the elearning community none whatsoever. Have personally also seen a lot of inconguence in the community. BTW I am waiting since almost 2 weeks on approval of a simple blog there, which I thought was useful for some users. Apparently not.

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Jul 14, 2020 0
Advocate ,
Jul 15, 2020

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There is some good information to be found at the eLearning Community to be sure - but if you're looking for support - the fastest way to a response will be here in the forums.

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Jul 15, 2020 0