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Captivate - cuts off fields and buttons on right side

Community Beginner ,
May 21, 2020

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I downloaded the trial version of Captivate and I am working through various tutorials. I have noticed that the content of some windows is cut off on the right side. Below are two screen caps — 

Screen Shot 2020-05-21 at 11.27.24 AM.png

Screen Shot 2020-05-21 at 11.30.53 AM.png

 

I am using Captivate 2019, 11.5.4.613 (the free trial right now) on a Mac, 10.14.6.

Is this a known issue?

Thanks

Problem solved—
I often work with projects in 10-15 languages and I had one font name that was unusually long. I removed that one font and everything displays correctly now. Somebody from Adobe got back to me and one of the things he mentioned was a long font name. That put me on the right track.

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Captivate - cuts off fields and buttons on right side

Community Beginner ,
May 21, 2020

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I downloaded the trial version of Captivate and I am working through various tutorials. I have noticed that the content of some windows is cut off on the right side. Below are two screen caps — 

Screen Shot 2020-05-21 at 11.27.24 AM.png

Screen Shot 2020-05-21 at 11.30.53 AM.png

 

I am using Captivate 2019, 11.5.4.613 (the free trial right now) on a Mac, 10.14.6.

Is this a known issue?

Thanks

Problem solved—
I often work with projects in 10-15 languages and I had one font name that was unusually long. I removed that one font and everything displays correctly now. Somebody from Adobe got back to me and one of the things he mentioned was a long font name. That put me on the right track.

Views

283

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May 21, 2020 0
Adobe Community Professional ,
May 21, 2020

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It looks like you are using a Mac. Check your Scaled resolution. Selecting larger text instead of the default setting in your Built-in Retina Display in System Preferences can have an adverse effect on windows being rendered correctly. Try returning it to the default setting and see if that fixes your problem. If not ask for help from Adobe. You can email them at CaptivateHelp@adobe.com.

Paul Wilson, CTDP | https://captivateteacher.com

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May 21, 2020 0
Community Beginner ,
May 22, 2020

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Problem solved—
I often work with projects in 10-15 languages and I had one font name that was unusually long. I removed that one font and everything displays correctly now. Somebody from Adobe got back to me and one of the things he mentioned was a long font name. That put me on the right track.

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May 22, 2020 0