Captivate Download MIA

Community Beginner ,
Sep 11, 2020

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I have been given an Adobe Federated ID for our Creative Cloud Package which states that our subscription includes Adobe Captivate but when I click on the Download button it takes me to the creative cloud program & I see all the apps there except for Captivate, Am I missing something?

 

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1 Correct Answer

Adobe Employee , Sep 15, 2020
AJIT_M Adobe Employee , Sep 15, 2020
Hi, Can you please use the below link to download Adobe Captivate and then try to install/activate the application by sign-in with your Adobe Federated ID credentials and see if that works- https://www.adobe.com/in/products/captivate/vipdownload.html Let me know if you face any issue. Regards, Ajit

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Adobe Community Professional ,
Sep 11, 2020

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What you are missing is the fact that Captivate is not and has never been part of the Adobe Creative Cloud.  So your Creative Cloud subscription does not grant you access to download and use Captivate. 

 

You can download a trial version of Captivate from the Adobe website but if you want to use it beyond the trial period then you'd need to purchase a separate subscription for Captivate.  

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Community Beginner ,
Sep 14, 2020

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Hi there,

 

Did you get a chance to look at the screen pic I posted? My Company has purchased captivate & Adobe clearly recognizes this by stating Captivate is included with a download button beside it. So why is this located here if not to download it?

 

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Community Beginner ,
Sep 14, 2020

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TrainingJacobs_0-1600121719319.png

 

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Community Beginner ,
Sep 14, 2020

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TrainingJacobs_1-1600122260603.png

 

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Most Valuable Participant ,
Sep 15, 2020

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I have no experience with Enterprise licenses, am just a simple user.

But will try to find a staff member to help you solve this problem.

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Adobe Employee ,
Sep 15, 2020

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Hi,

Can you please use the below link to download Adobe Captivate and then try to install/activate the application by sign-in with your Adobe Federated ID credentials and see if that works-

https://www.adobe.com/in/products/captivate/vipdownload.html

Let me know if you face any issue.

Regards,

Ajit

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Community Beginner ,
Sep 15, 2020

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Hi There,

Thank you so much for your help! I was beginning to think I would not be able to get this installed, but you have saved the day. 😉

I hope you have a wonderful rest of your day & week !! 😊 You are appreciated!

Thanks again!

Best Regards,

Deanna Quick | [cid:image004.png@01D68B3F.A82B9F80] | Workforce Development |
Training Specialist
C: 602.859.9548
E: Deanna.Quick@jacobs.com

[cid:image005.png@01D68B3F.A82B9F80] Customer Support Center |
1501 W. Fountainhead Pkway
Tempe, AZ 85282
www.jacobs.com| LinkedIn| Twitter | Facebook| Instagram


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NOTICE - This communication may contain confidential and privileged information that is for the sole use of the intended recipient. Any viewing, copying or distribution of, or reliance on this message by unintended recipients is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer.

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Explorer ,
Dec 17, 2020

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Please provide a new 11.5 installer!

 

If you have to uninstall and re-install Cp, you have to run the installer and then run the updater, lengthening a process that was likely started because you encountered a serious issue that impacts your productivity. At this point, post-version 11.5, there should be a fresh comprehensive installer that allows you to get running again in the least amount of time. Because time is money. If you've got time to lean, you've got time to push a new installer.

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