Captivate file won't open

[Tracyrobinson22]

A candidate for a position submitted a sample Captivate work and I can't get it to open.  I am receiving the below error in Captivate 9.  I also tried to open his backup and I am receiving the same error.  It is only 50,958 KB so it isn't the size that is the issue.

Is it possible they created the file in a different (newer) version of Captivate?   How can I tell the version it was created in?  The Project.txt file says this "Captivate","generatorVersion":"11.0.0".  Does that tell you what version it was created in?

Any help you can provide with this would be GREATLY APPRECIATED!!

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[Lilybiri]

First question: maybe that candidate is using a more recent version and in that case you will not be able to open it in a 3 years old version.

[Tracyrobinson22]

How can I tell the version it was created in?  The Project.txt file says this "Captivate","generatorVersion":"11.0.0".  Does that tell you what version it was created in?

[Lilybiri]

That means it has been created with CP2019, which is the most recent version. To open that file, you could download a trial version, which is valid for 30 days.

[MsAMES]

This error message usually means that the captivate file you are trying to open has been corrupted. Here is a helpful page of how to restore a corrupted file:

How to recover a corrupted Adobe Captivate project

This may require you asking for a new file from your sender which has not been corrupted.

Hope this helps!

[Lilybiri]

@MsAMES I think you didn't see that the OP is trying to open a project created with CP2019 in version 9, which is impossible. This is not pointing to a corrupt project, sorry.