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A candidate for a position submitted a sample Captivate work and I can't get it to open. I am receiving the below error in Captivate 9. I also tried to open his backup and I am receiving the same error. It is only 50,958 KB so it isn't the size that is the issue.
Is it possible they created the file in a different (newer) version of Captivate? How can I tell the version it was created in? The Project.txt file says this "Captivate","generatorVersion":"11.0.0". Does that tell you what version it was created in?
Any help you can provide with this would be GREATLY APPRECIATED!!
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First question: maybe that candidate is using a more recent version and in that case you will not be able to open it in a 3 years old version.
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How can I tell the version it was created in? The Project.txt file says this "Captivate","generatorVersion":"11.0.0". Does that tell you what version it was created in?
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That means it has been created with CP2019, which is the most recent version. To open that file, you could download a trial version, which is valid for 30 days.
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This error message usually means that the captivate file you are trying to open has been corrupted. Here is a helpful page of how to restore a corrupted file:
How to recover a corrupted Adobe Captivate project
This may require you asking for a new file from your sender which has not been corrupted.
Hope this helps!
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@MsAMES I think you didn't see that the OP is trying to open a project created with CP2019 in version 9, which is impossible. This is not pointing to a corrupt project, sorry.