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Captivate file won't open

New Here ,
Oct 15, 2018

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A candidate for a position submitted a sample Captivate work and I can't get it to open.  I am receiving the below error in Captivate 9.  I also tried to open his backup and I am receiving the same error.  It is only 50,958 KB so it isn't the size that is the issue.

Capture.PNG

Is it possible they created the file in a different (newer) version of Captivate?   How can I tell the version it was created in?  The Project.txt file says this "Captivate","generatorVersion":"11.0.0".  Does that tell you what version it was created in?

Any help you can provide with this would be GREATLY APPRECIATED!!

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Captivate file won't open

New Here ,
Oct 15, 2018

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A candidate for a position submitted a sample Captivate work and I can't get it to open.  I am receiving the below error in Captivate 9.  I also tried to open his backup and I am receiving the same error.  It is only 50,958 KB so it isn't the size that is the issue.

Capture.PNG

Is it possible they created the file in a different (newer) version of Captivate?   How can I tell the version it was created in?  The Project.txt file says this "Captivate","generatorVersion":"11.0.0".  Does that tell you what version it was created in?

Any help you can provide with this would be GREATLY APPRECIATED!!

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the specific Program forum... Mod]

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Oct 15, 2018 0
Most Valuable Participant ,
Oct 15, 2018

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First question: maybe that candidate is using a more recent version and in that case you will not be able to open it in a 3 years old version.

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Oct 15, 2018 0
New Here ,
Oct 16, 2018

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How can I tell the version it was created in?  The Project.txt file says this "Captivate","generatorVersion":"11.0.0".  Does that tell you what version it was created in?

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Oct 16, 2018 0
Most Valuable Participant ,
Oct 16, 2018

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That means it has been created with CP2019, which is the most recent version. To open that file, you could download a trial version, which is valid for 30 days.

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Oct 16, 2018 1
Community Beginner ,
Oct 17, 2018

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This error message usually means that the captivate file you are trying to open has been corrupted. Here is a helpful page of how to restore a corrupted file:

How to recover a corrupted Adobe Captivate project

This may require you asking for a new file from your sender which has not been corrupted.

Hope this helps!

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Oct 17, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Oct 17, 2018

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@MsAMES I think you didn't see that the OP is trying to open a project created with CP2019 in version 9, which is impossible. This is not pointing to a corrupt project, sorry.

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Oct 17, 2018 0