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Captivate keeps CRASHING when I copy and paste

Community Beginner ,
Aug 19, 2020

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Hi....I have cleared my Captivate Cache (rebooted, restarted) but this continues to happen.  Does anyone have ideas?  Using version 11.5.4.613.  Also, when I check for updates I get a message "Another installer is currently running....."?  No, there is not.  

 

Adobe.....do you read these?  Please help!

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Captivate keeps CRASHING when I copy and paste

Community Beginner ,
Aug 19, 2020

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Hi....I have cleared my Captivate Cache (rebooted, restarted) but this continues to happen.  Does anyone have ideas?  Using version 11.5.4.613.  Also, when I check for updates I get a message "Another installer is currently running....."?  No, there is not.  

 

Adobe.....do you read these?  Please help!

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Aug 19, 2020 0
Most Valuable Participant ,
Aug 19, 2020

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You are on Mac. There are very few Mac users around here to help their peers. Did you ever try to clean the Preferences? You have to find the subfolder 'utils' under the installation folder, run the CleanPreferencesMac file while Captivate is closed.

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Aug 19, 2020 1
Community Beginner ,
Aug 19, 2020

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Been wondering about that.  Hopefully I get good enough that I can help others!  I appreciate the info.  Will give it a try.

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