Captivate not resuming after quiz complete just getting the loading screen

New Here ,
Apr 21, 2011 Apr 21, 2011

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Hi Everyone.

I am using captivate 5 and have created a 60 slide project. The project contains 8 quiz questions and is published as scorm 1.2. The project is delivered using moodle 2.02. The problem is this. When the project is first launched it loads and plays correctly. If the student exits before the quiz is complete and then comes back to it later the project resumes correctly, The problem occurs where the student exits the project after the quiz is complete. If after this point the student tries to re-launch the project later, the project launches but gets stuck at the gray loading screen. I have installed the latest hotfixes and the problem seems to occur on all browsers.

Any ideas would be gratefully appreciated.

regards

J

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Quizzing and LMS

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Adobe Community Professional ,
Apr 21, 2011 Apr 21, 2011

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How many attempts have you allowed in the Moodle settings for this module?

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New Here ,
Apr 21, 2011 Apr 21, 2011

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Hi Rod, thanks for getting back to me. Moodle is set to unlimited attempts but with grading set to first attempt.

regards

J

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Adobe Community Professional ,
Apr 21, 2011 Apr 21, 2011

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OK.  I've not struck this issue before with Moodle, but that may be due to using earlier versions of Moodle.

Here are a couple of things to try:

Try setting more grading attempts in Moodle and not make any changes to the Captivate lesson itself.  If this now allows the user to open the module again, you know where the issue is.

If changing the attempts in Moodle has no effect, try changing the Required settings in the Captivate module Quiz > Settings.  Set it so that the user can skip the quiz if they want.  That's the least restrictive setting.  If that now allows the user to progress again, this setting may be your issue.

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New Here ,
Apr 22, 2011 Apr 22, 2011

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Thanks for the tip Rod. I have tried all the settings but to no avail. I have tested the problem further. This issue arises where a student takes the quiz, jumps to a page before the quiz or to a question which has been answered and then exits. When the student tries to resume the captivate project hangs at the loading screen. If they exit on and resume to a slide after the last question slide there is no problem.  As a simple solution I am testing putting all the quiz questions at the beginning of the project and not allowing the student to view their answers. Obviously this is not ideal as from a learning point of view being able to review the answers given is important. I am also doing a captivate reinstall to see whether there is a problem with the installation.

will keep you updated

regards

j

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New Here ,
Nov 03, 2011 Nov 03, 2011

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Hi J,

Did you find a solution to this issue? I'm having the same problems also.

Thanks,

Kayleigh

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Explorer ,
Nov 03, 2011 Nov 03, 2011

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Hello

Has a solution been found to this problem?

I am getting the same problem also. The course is stuck on Loading if the quiz has been attempted (regardless of a pass or fail mark). This only applies to quiz question screens where it is set to Report Answers.

thanks

Loraine

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New Here ,
Dec 02, 2011 Dec 02, 2011

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Any fix to this?  We seem to be having a similar problem...

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Explorer ,
Dec 02, 2011 Dec 02, 2011

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I recently sent a bug report to Adobe. I have sent them a sample Captivate file where this problem is happening. I have yet to hear anything back from their investigation.

I will keep you updated if I hear anything back.

thanks

Loraine

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Community Beginner ,
Jul 13, 2019 Jul 13, 2019

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UPDATE: I reported this bug in the Feature Request/Bug Report Form and tech support contacted me quickly and guided me to install a hotfix (available just for my CP version and Win10 at this moment). It worked fine.

Hi there! Old post, but I´m having the same issue when I try to make a second attempt from the LMS in a course that includes a random question pool. In the first attempt you can view the complete course and questions, but when you leave anywhere and try to resume later, it gets stuck. It even happens when testing the course in the built-in scorm cloud.

I´m using the last version available of Captivate 2019, I reinstalled the app and I´m testing a very basic questionnaire with blank or default values for everything and it keeps failing every time I try a second attempt.

I have no issues when using normal questions (without pool nor random). It seems there is a problem when the captivate functions for resuming the bookmark are used in a content that includes question pools.

The console in Firefox or Chrome looks catastrophic:

TypeError: b is undefined CPXHRLoader.js line 37 > eval:837:189

    getCustomSlideItemList http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:837

    Timeline http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1431

    parseTimeline http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:920

    _parseElements http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1626

    Movie http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1622

    CPPreInit http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1662

    ContinueCPInit http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:2553

    LoadContent http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1959

    InitializeExecuted http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1879

    SCORM2004_Initialize http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:124

    Start http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1874

    LoadActivities http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:1956

    b http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:2545

    DoCPInit http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js line 37 > eval:2552

    cpInit http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/index_scorm.html:71

    initializeCP http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/index_scorm.html:95

    constructDIVs http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/index_scorm.html:134

    onload http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/index_scorm.html:154

    onreadystatechange http://www.server.x.com/pluginfile.php/11569/mod_scorm/content/14/assets/js/CPXHRLoader.js:39

One of the suspect lines is this one where the question pool is included in the list of json files:

var lJSFiles = [  'assets/js/jquery-3.3.1.min.js','scormdriver.js','assets/js/CPM.js','pools/preguntas/preguntas.js' ];.

If the course don´t include a pool there is no issue, if it includes one I get stucked in the second attempt.

Any clues?

Thanks.

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Community Beginner ,
Jul 19, 2019 Jul 19, 2019

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I'm having an identical issue with my published SCORM packages, and was able to replicate it on both the LMS we're using and SCORM Cloud. I would have never guessed it was related to question pools. Hopefully a fix is coming soon.

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