Captivate not resuming and crashes

[Rene van Veen]

Hello,

I've got an issue, where the captivate course doesn't resume when started for the second time and actually doesn't start at all anymore. 

During trial and error we removed the randomized quiz which is in the course and then the resuming function works again. Unfortunately we cannot take the quiz out and are looking for a solution. 

Another interesting fact is, while doing trial and error, an export with the same file on a 'Trial' account of Captivate worked perfectly, but these exports expire after a month. We are working with Captivate 2019 (64bit). 

Does anybody know about any workarounds for this issue?

Thanks! 

[RodWard]

First step is to test the same SCORM zip package that you have problems with by uploading to SCORM Cloud.  See if you experience the same issue there.

[Lilybiri]

My suggestion would have been the same (SCORM Cloud test) but also want to know which exact version you are using, there are several CP2019 versions. Check under Help, About Captivate. Are you on Windows or Mac?

[Rene van Veen]

Thank you both for your reply. I tested it on SCORM cloud and I had the exact same issue..

Windows 10 - Captivate 2019 - 11.5.0.476

The error code from the debugger is as follows, maybe that also gives an indication: 

Uncaught TypeError: Cannot read property 'length' of undefined

    at Function.a.getCustomSlideItemList (eval at e (CPXHRLoader.js:37), <anonymous>:4572:196)

    at new a.Timeline (eval at e (CPXHRLoader.js:37), <anonymous>:5166:492)

    at Function.a.parseTimeline (eval at e (CPXHRLoader.js:37), <anonymous>:4655:222)

    at cp.Movie._parseElements (eval at e (CPXHRLoader.js:37), <anonymous>:5361:79)

    at new cp.Movie (eval at e (CPXHRLoader.js:37), <anonymous>:5357:111)

    at Function.cp.CPPreInit (eval at e (CPXHRLoader.js:37), <anonymous>:5397:249)

    at Function.cp.ContinueCPInit (eval at e (CPXHRLoader.js:37), <anonymous>:6582:33)

    at LoadContent (eval at e (CPXHRLoader.js:37), <anonymous>:5745:439)

    at InitializeExecuted (eval at e (CPXHRLoader.js:37), <anonymous>:1879:36)

    at LMSStandardAPI.SCORM_Initialize [as Initialize] (eval at e (CPXHRLoader.js:37), <anonymous>:408:70)

[Lilybiri · Accepted solution]

Please install the bug patch to 11.5.1.499 and test again...

[Rene van Veen]

And that solved the issue :). Thanks again! 

[walke_mr]

Where can I find the patch?

[Lilybiri]

Use Help, Update.