Captivate not saving files because of fatal error

New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi, 

 

I've been having an issue with Captivate. I can't save any of my work without it saying there is a fatal error and terminating Captivate.

As a test, I have opened Captivate, created a new responsive presentation, left it completely blank and tried to save it to my desktop. I get an error message that says 'Unknown exception', I hit retry and a message comes up saying that a 'fatal error has occured and the application is being terminated'.

I have tried uninstalling and reinstalling Captivate, but the same issue occurs.

 

Please help as I have a really important deadline coming up next week and this issue is an absoloute nightmare!

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Most Valuable Participant ,
Mar 12, 2021 Mar 12, 2021

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Have a look at this answer:

https://community.adobe.com/t5/captivate/having-trouble-saving-adobe-captivate-files-on-microsoft-wi...

 

You'll see that a temporary workaround is to disconnect from the network to save/publish projects. 

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