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Captivate - Playing Video and Audio from One File

New Here ,
Nov 19, 2018

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I am trying to put together a training video using a recording from a webinar.  When I try to add the video to Captivate, I receive an "internal error" message and no video is uploaded.  I have used the Adobe Media Encoder to format the video.  After using the encoder, the video will load, but there is no volume.  I have tried encoding several ways, and even used a custom format which indicated that the audio is included.  Is there any way for me to play the video through captivate with the sound from the webinar?

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Captivate - Playing Video and Audio from One File

New Here ,
Nov 19, 2018

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I am trying to put together a training video using a recording from a webinar.  When I try to add the video to Captivate, I receive an "internal error" message and no video is uploaded.  I have used the Adobe Media Encoder to format the video.  After using the encoder, the video will load, but there is no volume.  I have tried encoding several ways, and even used a custom format which indicated that the audio is included.  Is there any way for me to play the video through captivate with the sound from the webinar?

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Nov 19, 2018 0
RodWard LATEST
Adobe Community Professional ,
Nov 19, 2018

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Did you format the video as MP4 or some other format?

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Nov 19, 2018 0