Captivate Says File Is Not An Animated GIF When It Is

Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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I have created an original animated GIF using the latest version of Photoshop.

I exported the file from Photoshop using:

File -> Export -> Save for Web (legacy)

 

I can preview the animated GIF in a browser, and it animates correctly.

 

My problem is that when I import this in to Captivate (also the latest version), Captivate gives me a message that says "This file is not an animted GIF", which is of course incorrect.

 

So I have a source file created by an Adobe product that is not be accepted by another Adobe product - (Captivate)

 

Is this a problem w/ Captivate? Or is it a problem with my exporting technqiue?

If the P'shop technique I am using to export the animated GIF is not the right one, what is the correct technique?

I am using Windows 10 on a very well-provisioned setup - i5/6 cores, 32 gigs RAM, two video cards.

Below is the animated GIF:

Marker_Swoosh_Animated_2.gif

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Adobe Community Professional , Mar 01, 2020 Mar 01, 2020
Which technique did you use in PS?  I know that not everything is possible to have the animated GIF being accepted in Captivate. Each frame in PS needs a duration, masking is not working very well. 

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Adobe Community Professional ,
Mar 01, 2020 Mar 01, 2020

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Which technique did you use in PS?  I know that not everything is possible to have the animated GIF being accepted in Captivate. Each frame in PS needs a duration, masking is not working very well. 

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Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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Lilybiri - Interesting that you mentioned about the "zero time" restriction.

The default in P'shop is "0.0". I changed this to '0.05' and now Captivate is accepting the file.

That is an odd problem ... considering both product are Adobe.

Thank you!

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Have discovered that restriction many versions ago. Nothing has changed, however not all techniques I could use for SWF output are functtional in HTML5.

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