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Captivate subscription username issues

New Here ,
Jan 30, 2020

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My organization has a subscription for Adobe Captivate (2019). I recently switched computers and in the process of re-insatlling Captivate on my new computer, it keeps prompting me for a Serial Number and won't let me sign in to activate.

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Captivate subscription username issues

New Here ,
Jan 30, 2020

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My organization has a subscription for Adobe Captivate (2019). I recently switched computers and in the process of re-insatlling Captivate on my new computer, it keeps prompting me for a Serial Number and won't let me sign in to activate.

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Installation and licensing

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331

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Jan 30, 2020 0
Most Valuable Participant ,
Jan 30, 2020

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Do you use the Adobe ID which is linked to that subscription license?

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Jan 30, 2020 0
New Here ,
Jan 30, 2020

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To my knowledge yes, I am using the correct sign in information.

Colin 


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Jan 30, 2020 0
Most Valuable Participant ,
Jan 30, 2020

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Please do not post personal credentials in a public forum/ I took them out (have moderator rights).

 

I am sorry, but as a user cannot help you with this problem. Can you contact Adobe?

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Jan 30, 2020 0
New Here ,
Jan 30, 2020

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Okay. Thank you.




NOTICE: THIS ELECTRONIC MESSAGE TRANSMISSION CONTAINS INFORMATION WHICH MAY BE CONFIDENTIAL OR PRIVILEGED. THE INFORMATION IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL(S) OR ENTITY(IES) NAMED ABOVE. IF YOU ARE NOT THE INTENDED RECIPIENT, PLEASE BE AWARE THAT ANY DISCLOSURE, COPYING, DISTRIBUTION, OR USE OF THE CONTENTS OF THIS INFORMATION IS PROHIBITED. IF YOU HAVE RECEIVED THIS ELECTRONIC TRANSMISSION IN ERROR, PLEASE IMMEDIATELY NOTIFY THE SENDER AND DELETE THE COPY YOU RECEIVED.

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Jan 30, 2020 0
RodWard LATEST
Adobe Community Professional ,
Jan 30, 2020

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It's possible that your organisation did not think to de-authorise Captivate on the previous computer and that means that Adobe thinks you have exceeded the number of allowed installs.  You would need to either go back to the other computer (if possible) and de-authorise Captivate there, or else you will need to contact Adobe Support so that this can be done from their end to allow you to use the same license on your new computer.

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Jan 30, 2020 0