Highlighted

Captivate Window Pop-up Glitch

New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

Im using 2017 captivate and I am importing audio clip into captivate however, when I select edit the audio, it gives me this unfinished loaded screen and therefore I cannot exit the pop-up screen, so I lose anything edited and must force quit. I've restarted my computer several times and saved the a new file version on a different local folder and same results.

Please help.

Lilybiri

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

I have seen that you are on Windows, but you'll not see that folder because you lack administrator rights. There is a manual way.

Close Captivate. Go into you profile\AppData\Local\Adobe\ and look for the folder Captivate_10. Rename thar folder (it is the Prefrences folder). When you restart Captivate a brand new folder with default files will be created.  Since you have rights on your profile (under users) ou don't need Administrator rights for that workflow.

Views

159

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Captivate Window Pop-up Glitch

New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

Im using 2017 captivate and I am importing audio clip into captivate however, when I select edit the audio, it gives me this unfinished loaded screen and therefore I cannot exit the pop-up screen, so I lose anything edited and must force quit. I've restarted my computer several times and saved the a new file version on a different local folder and same results.

Please help.

Lilybiri

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

I have seen that you are on Windows, but you'll not see that folder because you lack administrator rights. There is a manual way.

Close Captivate. Go into you profile\AppData\Local\Adobe\ and look for the folder Captivate_10. Rename thar folder (it is the Prefrences folder). When you restart Captivate a brand new folder with default files will be created.  Since you have rights on your profile (under users) ou don't need Administrator rights for that workflow.

Views

160

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 31, 2018 0
Most Valuable Participant ,
Aug 31, 2018

Copy link to clipboard

Copied

Would love to help you, but have no idea which popup you mean? Could you post a screenshot? Check your exact version number as well under Help, About Captivate. The most recent version is 10.0.1.285.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

2018-08-31_15-01-23.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

its washed out on the right side Lilybiri

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

Captivate does this same glitch on a new project

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
Most Valuable Participant ,
Aug 31, 2018

Copy link to clipboard

Copied

Moving the scrollbar is not helping? Either it is a resolution issue or something is corrupted.

Try first to check the Display Percentage in WIndows's Control Panel, try to make it bit lower. Are you on a retina screen?

If that is not helping, maybe cleaning the Preferences could solve the problem. Close Captivate, look in the subfoler 'utils' under the installatin folder for the file CleanPreferncesWin.bat and run that file. You will need Adminisntrator rights, do you have them?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

I move the scroll bar and it follows it. I cleared my cache and it still does this. Not sure about the resolution as it does the same on my laptop screen vs external monitor. I'm using PC and couldn't find that folder, I also do not have admin rights.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
Most Valuable Participant ,
Aug 31, 2018

Copy link to clipboard

Copied

I have seen that you are on Windows, but you'll not see that folder because you lack administrator rights. There is a manual way.

Close Captivate. Go into you profile\AppData\Local\Adobe\ and look for the folder Captivate_10. Rename thar folder (it is the Prefrences folder). When you restart Captivate a brand new folder with default files will be created.  Since you have rights on your profile (under users) ou don't need Administrator rights for that workflow.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 1
New Here ,
Aug 31, 2018

Copy link to clipboard

Copied

Renaming the folder seemed to have worked! I have full view of my audio popup window! Although I lost 2 hours on this progress, this was worth knowing it was resolved! Thank you again Lilybiri​ on saving us!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0
Lilybiri LATEST
Most Valuable Participant ,
Aug 31, 2018

Copy link to clipboard

Copied

Glad it is solved. Bed time here, after midnight

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2018 0